Job Purpose: The Ethics and Conduct Specialist is responsible for providing operational, administrative, research, and analytical support to the Ethics and Conduct function. The role is accountable for supporting the implementation of the Bank’s ethics governance framework through the administration of ethics cases and help desk enquiries, coordination of ethics training and awareness initiatives, maintenance of ethics policies, records and registers, monitoring and reporting of ethics-related activities, and coordination of the Ethics Champions Network. The Specialist will contribute to the effective delivery of the Bank’s ethics agenda while ensuring that all information is handled with the highest standards of confidentiality, integrity, fairness, and professionalism.

Job Responsibilities:

Ethics Governance, Monitoring and Reporting

· Support with the execution of the Bank approved Ethics strategy and approved Plan.

· Support the implementation and ongoing maintenance of the Bank’s Ethics and Conduct Framework, policies, procedures and governance processes.

· Coordinate ethics monitoring activities, including ethics risk assessments, action tracking, maintenance of registers, record management, and governance documentation to support assurance and audit requirements

· Prepare and coordinate periodic Ethics and Conduct reports, metrics, dashboards and governance papers for submission to Management, Board Committees and other governance forums, ensuring that key ethics risks, trends, incidents, training outcomes, declarations, and action plans are clearly communicated to support informed decision-making.

· Monitor and analyse ethics-related data, emerging risks, trends, committee actions, and implementation progress, following up with stakeholders to support timely resolution and effective governance oversight.

· Conduct research and analysis on ethics, conduct, and governance matters, providing insights, recommendations, and submissions to support decision-making and continuous improvement.

· Provide input in the development of the Ethics strategy and annual plan.

Ethics Training, Awareness and Culture

· Support the implementation of the Bank’s ethics training, awareness, and culture programmes, including the Cultural Survey.

· Coordinate ethics induction, refresher training, attestation campaigns, and awareness initiatives for employees, agents, and relevant third parties.

· Assist in the coordination of the development and distribution of ethics communication materials, including newsletters, ethics moments, toolkits, posters, campaigns, and digital awareness content.

· Assist with onboarding and annual ethics training and awareness activities for employees, agents and relevant third parties.

· Provide administrative support to the Ethics Champions Network and related engagement activities.

· Monitor participation and completion rates for ethics training and awareness programmes and prepare periodic reporting on outcomes and coverage.

Ethics Help Desk, Speak-up and Advisory Support

· Receive, log, and monitor ethics enquiries submitted through applicable channels and ensure timely acknowledgement and response.

· Categories enquiries, maintain complete and accurate records, and escalate sensitive, complex, or high-risk matters to the Ethics & Conduct Head.

· Monitor adherence to agreed service standards and maintain records of enquiries, referrals, actions taken, and closure outcomes.

· Provide administrative and research support in responding to ethics-related enquiries and requests for guidance.

· Safeguard confidential information and ensure all interactions are handled with integrity, professionalism, and discretion.

Conduct Risk, Incident Administration and Ethics Risk Assessment

· Support the administration, logging, tracking, and monitoring of ethics and conduct cases from receipt through closure.

· Assist with authorised information gathering, evidence collation, and document management to support investigations and reviews.

· Coordinate with designated investigation teams and stakeholders to facilitate timely case progression and resolution.

· Maintain ethics-related registers, including conflicts of interest, gifts and hospitality, declarations, investigations, and other ethics governance records.

· Compilation and support with the monthly reporting on the status of conduct risk to the Risk department.

· Monitor the implementation of agreed corrective actions arising from investigations, reviews, audits, and governance forums.

· Identify and escalate recurring issues, overdue actions, and emerging conduct risks to the Head of Ethics and Conduct.

· Assist with the Ethics risk assessment process to ensure Ethics Risks are identified, assessed and considered in the Ethics Annual Plan.

Third-Party Ethics Support

· Coordinate ethics-related communications, declarations, certifications, training records, and awareness initiatives for agents, suppliers, service providers, and outsourced partners.

· Assist with any ethics and conduct related queries/support requirements arising from third parties, and escalate sensitive, complex, or high-risk matters to the Head Ethics and Conduct.

· Consolidate third-party ethics and conduct information and support reporting on related activities, risks, incidents, and corrective actions.

Stakeholder Engagement and Ethics Support

· Support business units in embedding ethical practices and ethical decision-making into day-to-day operations

· Coordinate information and supporting documentation required for engagements with auditors, regulators, and other authorised stakeholders.

· Build and maintain effective working relationships with internal and external stakeholders to support the Bank’s ethics and conduct objectives.

· Promote awareness of available ethics reporting, advisory, and support channels across the Bank.

Other Activities

· Conduct trend analysis and provide insights and recommendations to strengthen ethics, governance, culture, and conduct risk management.

· Ensure reports/working papers and databases are in place and properly managed.

· Contribute to the Bank’s overall culture, values, and conduct agenda.

Any other duties as assigned by superiors.

Stakeholders:

· External: Approved service providers, agents, suppliers, training partners and other stakeholders as directed.

• • Internal: Compliance, Legal, Risk, Human Capital, Internal Audit, branch and head office staff, Ethics Champions and governance support teams.

Qualifications & Experience:

· Full Grade 12 Certificate with 5 Credits including English & Mathematics.

· Bachelor’s Degree in Business, Law, Governance, Ethics, Compliance, Audit, Risk, Social Sciences or a related field.

· Professional certifications in: Ethics, Compliance, Risk or Governance (e.g. EOCP, CIA, ACAMS, ACCA, CIMA, FRM, CRISC or ZICA).

· At least 3 years preferably in Ethics, Compliance, Audit, Risk Management, and governance operations.

· Training or certification in ethics, compliance, governance, investigations or data analysis is an advantage.

Job Core Competencies:

· Excellent verbal, written, and interpersonal communication skills.

· Integrity and ethical judgement.

· Attention to detail.

· Investigation and analytical skills.

· Conflict resolution skills.

· Report-writing and presentation skills.

· Research skills.

· Communication and stakeholder management.

· Training and facilitation skills.

· Ethics awareness and management.

• • Interpersonal skills.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).