Vacancy title:
Collections Representative
Employment type: Full time, Industry: Finance, Category: Customer Service, Finance, Business Operations
Jobs at:
Fido Money Zambia
Deadline of this Job:
Wednesday, November 18 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Wednesday, November 4 2026, Base Salary: Not Disclosed
JOB DETAILS:
About Fido and the Collections Representative Role
At Fido, we are committed to redefining financial services through AI, data science, and automation. Our mission is to give customers the confidence to take control of their financial futures. The Collections Representative plays a vital role in achieving this mission by managing overdue loan repayments through structured client engagement and adherence to company policies. This position involves collaborating with department leaders to implement recovery strategies and fostering a customer-centric approach that promotes timely repayments.
Fido is seeking dedicated professionals for collections representative jobs in Lusaka to join our dynamic team. As a key player in Africa’s evolving financial landscape, Fido harnesses advanced technology, data-driven insights, and innovative thinking to make financial services accessible, simple, and empowering for all. This role offers a unique opportunity to contribute directly to loan recovery efforts while supporting clients through effective communication and problem-solving.
Key Responsibilities for Collections Representative Jobs in Lusaka
- Client Engagement & Communication: Efficiently manage high volumes of inbound and outbound calls, conduct telephonic interviews to assess clients’ repayment capacity, and handle client interactions using approved scripts while de-escalating challenging situations professionally.
- Collections & Negotiation: Negotiate partial repayments and payment plans aligned with company policies, utilize skip tracing techniques to locate clients, and provide solutions tailored to clients’ circumstances to encourage financial commitment.
- Administration & Compliance: Maintain detailed records of all client communications within Fido’s collections system, ensure compliance with consumer protection laws and internal policies, and generate accurate performance reports as required.
- Performance & Continuous Improvement: Meet individual performance targets, assist clients with product troubleshooting, collaborate on recovery strategy development, and proactively seek ways to enhance loan recovery outcomes.
Qualifications and Experience
- Diploma or bachelor’s degree in Business Administration, Banking & Finance, Marketing, or a related discipline.
- Minimum of two years’ experience in debt recovery, customer service, sales, or other client-facing roles.
- Familiarity with loan products or financial services is advantageous.
- Strong communication, negotiation, and interpersonal skills with the ability to handle sensitive conversations empathetically.
- Basic proficiency with Microsoft Office applications and CRM or customer management software.
- Fluency in English is required; knowledge of local languages is a plus.
- Excellent organizational skills and the ability to work independently and collaboratively.
Benefits of Joining Fido
- Be part of a fast-growing fintech company shaping the future of finance in Africa.
- Competitive compensation and a comprehensive benefits package.
- Access to innovative tools and cutting-edge technology.
- A collaborative, creative, and supportive work environment.
- Clear opportunities for career advancement and professional development.
Job Details
- Location: Lusaka, Zambia
- Employment Type: Full Time
- Job Category: Administration
- Work Setup: Onsite
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
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