Overview

TopFloor is seeking a skilled and motivated Junior Human Capital Associate to join our dynamic team. The successful candidate will deliver high-impact HR services to TopFloor’s Outsourcing clients by delivering emotionally intelligent, compliant, and client-aligned HR services across TopFloor’s outsourced staffing portfolio. The HR Junior Associate supports recruitment, onboarding, performance management, statutory compliance, and employee engagement ensuring that every touchpoint reflects TopFloor’s values of integrity, empathy, and excellence.

Key Responsibilities

Recruitment & Onboarding

• Conduct recruitment and selection for internal and external staff, ensuring alignment with client job descriptions.
• Explain contract terms clearly and empathetically to new hires.
• Prepare, update, and file employment contracts and documentation.
• Conduct engaging inductions for all new staff.

Performance & Engagement

• Facilitate appraisals for Junior Site Support Staff (JSS) and Site Support Staff (SS).
• Lead periodic toolbox sessions covering safety, HR queries, and morale.
• Document disciplinary proceedings in line with TopFloor’s code.
• Support implementation of HR policies and disciplinary code for internal and outsourced staff.

Payroll & Compliance

• Prepare and verify payroll inputs (attendance, overtime, payment schedules).
• Process leave applications and escalate to supervisors.
• Generate accurate payslips and statutory returns (NAPSA, NHIMA, ZRA, WCFCB).
• Ensure timely registration and submission of statutory returns.

Client Service & Brand Representation

• Maintain accurate employee files and documentation.
• Prepare monthly client service summary reports (entries, exits, incidents, rewards).
• Assist at client events (training, team building, consulting).
• Represent TopFloor as a brand ambassador at networking sessions.

Requirements

• Demonstrated alignment and commitment to TopFloor’s values
• Diploma in Human Resource Management, a degree is preferred.
• Minimum of 1 year of experience in HR, with provable track record in a similar task as explained above;
• Must be a registered member of Zambia Institute of Human Resource Management (ZIHRM)
• Should have demonstrable skill in the use of MS Office skills (Word, Spreadsheets, PowerPoint).
• Must have working knowledge of Sage Pastel software.
• Should understand how to use the Google based work systems (Gmail, Google Calendar and Google Drive).
• Demonstrable understanding of Labour Laws and labour laws.
• Excellent organizational and time management skills with the ability to handle multiple tasks effectively.
• Strong interpersonal and communication skills in both verbal and written forms.
• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Ability to work collaboratively in a team environment and build effective working relationships.
• Strong problem-solving skills and attention to detail.
• Fluent in written and spoken English.
• Fluent in verbally communicating in at least one major local language.
• Ability to travel across client sites.
• Valid driver’s license.

Benefits

• Continuous Learning & Professional Development
• Opportunity to support the Evolution of a Strong Professional Brand
• Exposure to Leading Organisations / Industry
• Meaningful Work That Impacts People and Organisations around the COMESA region
• A Supportive, Collaborative Culture
• Dynamic, Fast‑Paced Environment

• Conduct recruitment and selection for internal and external staff, ensuring alignment with client job descriptions.
• Explain contract terms clearly and empathetically to new hires.
• Prepare, update, and file employment contracts and documentation.
• Conduct engaging inductions for all new staff.
• Facilitate appraisals for Junior Site Support Staff (JSS) and Site Support Staff (SS).
• Lead periodic toolbox sessions covering safety, HR queries, and morale.
• Document disciplinary proceedings in line with TopFloor’s code.
• Support implementation of HR policies and disciplinary code for internal and outsourced staff.
• Prepare and verify payroll inputs (attendance, overtime, payment schedules).
• Process leave applications and escalate to supervisors.
• Generate accurate payslips and statutory returns (NAPSA, NHIMA, ZRA, WCFCB).
• Ensure timely registration and submission of statutory returns.
• Maintain accurate employee files and documentation.
• Prepare monthly client service summary reports (entries, exits, incidents, rewards).
• Assist at client events (training, team building, consulting).
• Represent TopFloor as a brand ambassador at networking sessions.

• Demonstrable skill in the use of MS Office skills (Word, Spreadsheets, PowerPoint).
• Working knowledge of Sage Pastel software.
• Understanding of how to use the Google based work systems (Gmail, Google Calendar and Google Drive).
• Demonstrable understanding of Labour Laws and labour laws.
• Excellent organizational and time management skills with the ability to handle multiple tasks effectively.
• Strong interpersonal and communication skills in both verbal and written forms.
• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Ability to work collaboratively in a team environment and build effective working relationships.
• Strong problem-solving skills and attention to detail.
• Fluent in written and spoken English.
• Fluent in verbally communicating in at least one major local language.

• Diploma in Human Resource Management, a degree is preferred.
• Minimum of 1 year of experience in HR, with provable track record in a similar task as explained above;
• Must be a registered member of Zambia Institute of Human Resource Management (ZIHRM)
• Ability to travel across client sites.
• Valid driver’s license.