Overview

TopFloor is seeking a skilled and motivated Human Capital Associate to join our dynamic team. The successful candidate will deliver high-impact HR services to TopFloor’s Outsourcing clients by managing recruitment, onboarding, payroll, administration, compliance, performance management, health and safety and welfare of outsourced staff. This role is pivotal in ensuring client satisfaction, statutory compliance, and employee management in alignment with TopFloor’s brand values and the minimum labour requirements by Law.

Key Responsibilities

• Recruitment & Selection: Source, screen, and place internal and external staff per client job descriptions.
• Contract Management: Explain contract terms, facilitate signing of employee contracts and maintain updated employee files.
• Onboarding & Induction: Conduct induction sessions for all new staff, ensuring cultural and compliance alignment.
• Performance Management: Conduct appraisals for Junior Support Staff (JSS) and Support Staff (SS) while ensuring that outsourced employees have been correctly appraised by the assigned clients.
• Client Communication: Serve as the primary liaison for outsourced staff matters and service delivery.
• Periodic Toolbox Talks: Facilitate safety briefings and address HR queries.
• Statutory Compliance: Ensure timely registrations, returns, and accurate submissions (e.g., NAPSA, NHIMA, ZRA).
• Payroll Administration: Verify inputs (attendance, overtime), prepare payroll, payslips, and manage payment schedules.
• Manage petty cash assigned to the needs of the respective assigned clients.
• Leave Management: Process leave applications and maintain updated leave schedules.
• Disciplinary Management: Record proceedings and enforce disciplinary code.
• Event Participation: Support client events (training, team building) and represent TopFloor as a brand ambassador at all assigned client engagements.
• Policy Enforcement: Implement HR policies and disciplinary guidelines across internal and outsourced teams.
• Reporting: Prepare monthly client service summaries (entries, exits, incidents, rewards, etc.).
• Training Delivery: Facilitate sessions on workplace productivity, budgeting, mental wellness, and policy awareness.
• Succession Planning: Coach junior staff and support capacity-building initiatives.
• Welfare Management: Monitor and support staff wellness and welfare.
• Site Visits: Conduct periodic client site visits to assess staff engagement and service quality.

Requirements

• Must be aligned to the TopFloor brand values.
• Bachelor's Degree in Human Resources or equivalent with bias toward Human Resources.
• Minimum of 2 years of experience in HR, with provable track record in a similar role with experience in outsourcing and administrative tasks as explained above.
• Demonstrated experience with HR practices especially onboarding, disciplinary case management, recruitment and and processes.
• Should have demonstrable skill in the use of MS Office skills (Word, Spreadsheets, PowerPoint).
• Must have working knowledge of Sage Pastel software.
• Should understand how to use the Google based work systems (Gmail, Google Calendar and Google Drive).
• Must be a registered member of Zambia Institute of Human Resource Management (ZIHRM).
• Demonstrable understanding of Labour Laws and labour laws.
• Excellent organizational and time management skills with the ability to handle multiple tasks effectively.
• Strong interpersonal and communication skills in both verbal and written forms.
• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Ability to work collaboratively in a team environment and build effective working relationships.
• Strong problem-solving skills and attention to detail.
• Fluent in written and spoken English.
• Fluent in verbally communicating in at least one major local language.
• Ability to travel across client sites.
• Valid driver’s license.

Benefits

• Continuous Learning & Professional Development
• Opportunity to support the Evolution of a Strong Professional Brand
• Exposure to Leading Organisations / Industry
• Meaningful Work That Impacts People and Organisations around the COMESA region
• A Supportive, Collaborative Culture
• Dynamic, Fast‑Paced Environment

• Recruitment & Selection: Source, screen, and place internal and external staff per client job descriptions.
• Contract Management: Explain contract terms, facilitate signing of employee contracts and maintain updated employee files.
• Onboarding & Induction: Conduct induction sessions for all new staff, ensuring cultural and compliance alignment.
• Performance Management: Conduct appraisals for Junior Support Staff (JSS) and Support Staff (SS) while ensuring that outsourced employees have been correctly appraised by the assigned clients.
• Client Communication: Serve as the primary liaison for outsourced staff matters and service delivery.
• Periodic Toolbox Talks: Facilitate safety briefings and address HR queries.
• Statutory Compliance: Ensure timely registrations, returns, and accurate submissions (e.g., NAPSA, NHIMA, ZRA).
• Payroll Administration: Verify inputs (attendance, overtime), prepare payroll, payslips, and manage payment schedules.
• Manage petty cash assigned to the needs of the respective assigned clients.
• Leave Management: Process leave applications and maintain updated leave schedules.
• Disciplinary Management: Record proceedings and enforce disciplinary code.
• Event Participation: Support client events (training, team building) and represent TopFloor as a brand ambassador at all assigned client engagements.
• Policy Enforcement: Implement HR policies and disciplinary guidelines across internal and outsourced teams.
• Reporting: Prepare monthly client service summaries (entries, exits, incidents, rewards, etc.).
• Training Delivery: Facilitate sessions on workplace productivity, budgeting, mental wellness, and policy awareness.
• Succession Planning: Coach junior staff and support capacity-building initiatives.
• Welfare Management: Monitor and support staff wellness and welfare.
• Site Visits: Conduct periodic client site visits to assess staff engagement and service quality.

• Demonstrated experience with HR practices especially onboarding, disciplinary case management, recruitment and and processes.
• Skill in the use of MS Office skills (Word, Spreadsheets, PowerPoint).
• Working knowledge of Sage Pastel software.
• Understanding of Google based work systems (Gmail, Google Calendar and Google Drive).
• Excellent organizational and time management skills with the ability to handle multiple tasks effectively.
• Strong interpersonal and communication skills in both verbal and written forms.
• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Ability to work collaboratively in a team environment and build effective working relationships.
• Strong problem-solving skills and attention to detail.
• Fluent in written and spoken English.
• Fluent in verbally communicating in at least one major local language.

• Must be aligned to the TopFloor brand values.
• Bachelor's Degree in Human Resources or equivalent with bias toward Human Resources.
• Minimum of 2 years of experience in HR, with provable track record in a similar role with experience in outsourcing and administrative tasks as explained above.
• Must be a registered member of Zambia Institute of Human Resource Management (ZIHRM).
• Demonstrable understanding of Labour Laws and labour laws.
• Ability to travel across client sites.
• Valid driver’s license.