Description:

Job Purpose
The Tele-sales Executive will contact customers daily and build a strong relationship with each customer with the aim of increasing sales. Focus on the customer’s needs, and manage and respond to incoming calls. Additionally, promote new & existing product lines, process orders and ensure all orders are signed off to the warehouse for delivery/collection.

Summary of Duties and Responsibilities:

• Support of sales processes via phone calls to the customers. Meet daily call targets.
• Accurately record details of customers’ responses & purchase orders
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections
• Contact potential or existing customers to inform them about products and services
• Communicate with customers to understand their requirements
• Developing in-depth knowledge of available products and services to make suitable recommendations based on customers’ needs and preferences
• Address any questions or issues customers may have pertaining to company products
• Continually meeting or exceedingly daily and monthly targets with respect to call volumes and sales

Required Core Competencies

• Excellent Written and Verbal Communication
• Pleasant personality
• Ability to deal with emergencies in a timely and effective manner
• Multitasking and stress management skills
• Excellent Telephone Skills
• Ability to maintain confidentiality
• Ability to work under pressure

Primary Areas of Accountability: