JOB SUMMARRY

The Fuel Attendant Trainer will train and coach Fuel Attendants on safe fuel handling, pump operations, customer service, cash handling, health and safety, and company procedures, ensuring employees are competent and able to perform their duties safely and efficiently.

KEY RESPONSIBILITIES

• Conduct induction and practical training for new Fuel Attendants.
• Train employees on safe fuel dispensing, pump operations and fuel handling.
• Train staff on customer service, cash handling and payment procedures.
• Provide training on fire safety, emergency procedures and spill response.
• Ensure Fuel Attendants understand and follow company SOPs.
• Conduct refresher training and toolbox talks.
• Assess employee competence and identify training needs.
• Maintain training attendance, assessment and competency records.
• Monitor practical performance and provide coaching and corrective guidance.
• Report training outcomes and safety concerns to management.
• Conduct periodic competency assessments.
• Perform other duties assigned by management.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 School Certificate.
• Certificate, Diploma or Degree in Training, HR, Occupational Health and Safety, Petroleum Studies or a related field is an added advantage.
• At least 2 years' experience in fuel station operations, preferably as a Fuel Attendant, Station Supervisor or Trainer.
• Practical knowledge of fuel dispensing, safety and service station operations.
• Previous training or coaching experience is an added advantage.

KEY SKILLS

• Good training and facilitation skills.
• Knowledge of fuel station operations and safety procedures.
• Excellent communication and customer service skills.
• Good assessment, coaching and reporting skills.
• Honest, patient, reliable and safety-conscious.

The successful candidate should be willing to conduct sales activities across major Copperbelt towns, including Kitwe, Ndola, Chingola, Mufulira, Luanshya, Kalulushi, Chililabombwe, and Chambishi, depending on business requirements.

• Conduct induction and practical training for new Fuel Attendants.
• Train employees on safe fuel dispensing, pump operations and fuel handling.
• Train staff on customer service, cash handling and payment procedures.
• Provide training on fire safety, emergency procedures and spill response.
• Ensure Fuel Attendants understand and follow company SOPs.
• Conduct refresher training and toolbox talks.
• Assess employee competence and identify training needs.
• Maintain training attendance, assessment and competency records.
• Monitor practical performance and provide coaching and corrective guidance.
• Report training outcomes and safety concerns to management.
• Conduct periodic competency assessments.
• Perform other duties assigned by management.

• Good training and facilitation skills.
• Knowledge of fuel station operations and safety procedures.
• Excellent communication and customer service skills.
• Good assessment, coaching and reporting skills.
• Honest, patient, reliable and safety-conscious.

• Grade 12 School Certificate.
• Certificate, Diploma or Degree in Training, HR, Occupational Health and Safety, Petroleum Studies or a related field is an added advantage.
• At least 2 years' experience in fuel station operations, preferably as a Fuel Attendant, Station Supervisor or Trainer.
• Practical knowledge of fuel dispensing, safety and service station operations.
• Previous training or coaching experience is an added advantage.