- Company: First National Bank (FNB)
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: - Administrative/Secretarial Jobs in ZambiaFirst National Bank Jobs in Zambia
Job Description
Collections Officer D – IRC243023
at Zambia, Lusaka, Zambia in FNB Zambia Credit Ends 27 Mar 2023
About us, purpose, experience and qualifications about us There is no about us detail available. purpose Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied. experience and qualifications Banking diploma (advantage). English and one other language preferred. 1 year collections experience. Additional information and responsibilities additional requirements
No Referral plan is assigned to this job responsibilities
Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions. Carry out collections processes within mandate, meeting SLA targets and quality standards. Comply with governance in terms of legislative and audit requirements. Manage personal development to increase own skills and competencies.
