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Required Skills
- Bachelor’s Degree or equivalent
- Grade 12 certificate
- Minimum of 2 years banking / Fintech experience
- Hands on experience in e-banking product development and implementation
Tasks & Responsibilities
- Develop, monitor and optimize eTumba operational processes and procedures to ensure efficiency in addressing customer needs as well as internal controls.
- Support customer management, incl. onboarding, KYC upgrades, ensuring compliance, data consistency and best-in-class user experience.
- Establish customer feedback channels, gather, compile and analyze user feedback to allow for continuous product development and process improvement.
- Provide information and trainings to contact center, branch staff, sales agents and other stakeholders.
- Conduct reconciliation activities on a daily basis.
To apply for this job please visit hr.abbank.co.zm .
