THE QUORUM — VACANCY ANNOUNCEMENT
Zambia’s Premier Private Members Club & Executive Business Hub
Position: First Impressions Officer
Company: The Quorum
Location: Lusaka, Zambia
Employment Type: Contract
Salary: ZMW K10,000 – ZMW K14,000 / month
Closing Date: 4th November 2026
Role Overview:
The Quorum is Zambia’s leading private business and lifestyle club, offering an exclusive environment for networking, business services, dining, and premium events. We are seeking a sophisticated, dynamic, and high-performing First Impressions Officer to represent the brand, deliver exemplary member service, and actively drive membership growth and engagement.
Key Responsibilities:
- Welcome & Experience Delivery: Welcome and provide a premium, personalised experience to members, prospective members, corporate clients, and guests upon arrival.
- Membership Sales: Drive membership sales by identifying high-value prospects, recommending suitable membership categories, following up leads, and converting enquiries into active memberships.
- Onboarding & Orientation: Coordinate new member onboarding, including orientation tours, profile setup, business profiling, and 30/60/90-day engagement check-ins.
- Retention & Upgrades: Manage member relationships, renewals, and retention while proactively identifying opportunities for category upgrades and value-add services.
- Business Services & Networking: Deliver Business Services and Member Network activities, including coordinating member requests, networking events, and facilitating relevant member-to-member introductions.
- Records & Reporting: Maintain accurate and up-to-date membership records, leads, interactions, and referrals; prepare regular activity and performance reports for executive management.
Candidate Requirements:
- Grade 12 Certificate with five (5) O Levels.
- Diploma or Bachelor’s Degree in Business Administration, Sales & Marketing, Customer Relationship Management, Hospitality, or a related field.
- At least 3 to 5 years’ experience in a client-facing role, preferably in banking, insurance, financial services, investment brokerage, luxury hospitality, or wealth management.
- Proven track record in client acquisition, relationship management, sales, marketing, cross-selling, or achieving sales targets.
- Experience using Customer Relationship Management (CRM) systems, Microsoft Office, and modern digital communication tools.
- Excellent communication, relationship management, sales, and negotiation skills, with strong commercial awareness, organisation, and meticulous attention to detail.
How to Apply:
Interested candidates should send their summarized curriculum vitae and qualifications only in a single document (PDF format preferred), clearly indicating the position in the subject line, to:
📧 Email: [email protected]
📧 CC: [email protected]
Subject Line: Application – First Impressions Officer
📅 Closing Date: 4th November 2026
* Only shortlisted candidates will be contacted.
To apply for this job email your details to [email protected]
