Vacancy title:
I.T Service Desk Lead
Employment type: Full time, Industry: Professional Services, Category: Computer & IT,Management,Customer Service
Jobs at:
Precision Recruitment
Deadline of this Job:
Friday, November 6 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Wednesday, October 28 2026, Base Salary: Not Disclosed
JOB DETAILS:
The IT Service Desk Lead will be responsible for leading and overseeing the IT Service Desk team to ensure efficient, customer-focused delivery of technical support services. This role involves supervising daily operations, managing ticket queues, and acting as the primary escalation point for complex technical issues.
Key responsibilities include providing mentorship, performance oversight, and fostering continuous development for team members. The lead will also be instrumental in promoting best practices and driving process improvements within the service desk function. Collaboration with other IT departments and external vendors is crucial for resolving issues, maintaining high service quality, and ensuring compliance with defined Service Level Agreements (SLAs).
Qualifications:
Full Grade 12 school certificate, bachelor's degree in Information Technology, Computer Science, or equivalent. A minimum of 3 years of experience in a senior helpdesk or technical role is required. Membership with ICTAZ is mandatory.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
To apply for this position, please use the following link:
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