Purpose of the role

Deliver quality, practical computer training to ZVEC College learners, and provide responsive, well-documented ICT and technical support that keeps ZVEC Group staff, systems and equipment productive and secure.

Key responsibilities

A. Lecturing – ZVEC College

• Plan and deliver theory and practical lessons in computer studies, including computer fundamentals, Microsoft Office applications, internet and email, hardware maintenance, basic networking and digital safety.
• Prepare lesson plans, schemes of work, notes and practical exercises in line with the approved syllabus and TEVETA requirements.
• Evaluate learner progress within authorised assessment arrangements, give constructive feedback and support learners with different needs.
• Maintain accurate attendance, assessment and learner progress records, and support quality assurance and regulatory inspections.
• Manage the computer laboratory: keep machines, software and accessories in working order, and enforce safe and responsible use.

B. Technical support – ZVEC Group

• Install, configure, maintain and repair desktops, laptops, printers, projectors and other ICT equipment across Group offices.
• Provide first-line help-desk support to staff, diagnosing and resolving hardware, software, email and connectivity problems promptly.
• Set up and maintain the local network, Wi-Fi and internet connectivity, and liaise with service providers and vendors when issues arise.
• Manage user accounts, data backups, antivirus protection and system updates, and apply sound data-security and password practices.
• Keep an up-to-date ICT asset register and maintenance log, and advise management on equipment needs, specifications and procurement.
• Support ICT requirements for Group events, presentations, online meetings and digital platforms as required.

Qualifications and experience

Essential

• A Diploma or Bachelor's degree in Computer Science, Information Technology, ICT or a closely related field from a recognised institution.
• At least three years of relevant experience in IT technical support, systems administration or a similar role.
• Practical competence in computer hardware and software troubleshooting, Windows operating systems, Microsoft Office, networking basics and data backup.
• TEVETA accreditation and a teaching methodology qualification are an added advantage.

Desirable

• Previous teaching or training experience at a college or vocational institution.
• Industry certifications such as CompTIA A+ or Network+, Cisco CCNA or Microsoft certifications.
• Working knowledge of CCTV, website management, cloud services (e.g. Google Workspace or Microsoft 365) or graphic and multimedia tools.

Personal attributes

Clear communicator able to explain technical concepts simply; patient and learner-centred; well organised and able to balance teaching schedules with support requests; trustworthy with confidential data and equipment; punctual and willing to work evenings or weekends when agreed in advance.

Expected outputs

Approved lesson plans before delivery; completed scheduled sessions; accurate learner records; a functioning computer laboratory; timely resolution of support requests; current asset and maintenance records; and periodic reports to management on teaching progress, ICT status, risks and resource needs. Performance targets will be agreed on appointment.

• Plan and deliver theory and practical lessons in computer studies, including computer fundamentals, Microsoft Office applications, internet and email, hardware maintenance, basic networking and digital safety.
• Prepare lesson plans, schemes of work, notes and practical exercises in line with the approved syllabus and TEVETA requirements.
• Evaluate learner progress within authorised assessment arrangements, give constructive feedback and support learners with different needs.
• Maintain accurate attendance, assessment and learner progress records, and support quality assurance and regulatory inspections.
• Manage the computer laboratory: keep machines, software and accessories in working order, and enforce safe and responsible use.
• Install, configure, maintain and repair desktops, laptops, printers, projectors and other ICT equipment across Group offices.
• Provide first-line help-desk support to staff, diagnosing and resolving hardware, software, email and connectivity problems promptly.
• Set up and maintain the local network, Wi-Fi and internet connectivity, and liaise with service providers and vendors when issues arise.
• Manage user accounts, data backups, antivirus protection and system updates, and apply sound data-security and password practices.
• Keep an up-to-date ICT asset register and maintenance log, and advise management on equipment needs, specifications and procurement.
• Support ICT requirements for Group events, presentations, online meetings and digital platforms as required.

• Computer hardware and software troubleshooting
• Windows operating systems
• Microsoft Office
• Networking basics
• Data backup
• Local network setup and maintenance
• Wi-Fi and internet connectivity management
• User account management
• Antivirus management
• System updates
• Data security practices
• Password management
• ICT asset register maintenance
• Equipment procurement advice
• Support for events, presentations, online meetings and digital platforms
• Clear communication of technical concepts
• Patience and learner-centered approach
• Organization and time management
• Trustworthiness with confidential data and equipment

• Diploma or Bachelor's degree in Computer Science, Information Technology, ICT or a closely related field from a recognised institution.
• At least three years of relevant experience in IT technical support, systems administration or a similar role.
• Practical competence in computer hardware and software troubleshooting, Windows operating systems, Microsoft Office, networking basics and data backup.
• TEVETA accreditation (added advantage)
• Teaching methodology qualification (added advantage)
• Previous teaching or training experience at a college or vocational institution (desirable)
• Industry certifications such as CompTIA A+ or Network+, Cisco CCNA or Microsoft certifications (desirable)
• Working knowledge of CCTV, website management, cloud services (e.g. Google Workspace or Microsoft 365) or graphic and multimedia tools (desirable)