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eTumba Operations Officer


2023-03-01 Posted on
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Required Skills

  • Bachelor’s Degree or equivalent
  • Grade 12 certificate
  • Minimum of 2 years banking / Fintech experience
  • Hands on experience in e-banking product development and implementation

Tasks & Responsibilities

  • Develop, monitor and optimize eTumba operational processes and procedures to ensure efficiency in addressing customer needs as well as internal controls.
  • Support customer management, incl. onboarding, KYC upgrades, ensuring compliance, data consistency and best-in-class user experience.
  • Establish customer feedback channels, gather, compile and analyze user feedback to allow for continuous product development and process improvement.
  • Provide information and trainings to contact center, branch staff, sales agents and other stakeholders.
  • Conduct reconciliation activities on a daily basis.

To apply for this job please visit hr.abbank.co.zm .

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