Vacancy title:
Sales, Marketing & E-Commerce Officer
Employment type: Full time, Industry: Professional Services, Category: Sales & Retail, Advertising & Marketing, Business Operations, Customer Service
Jobs at:
Falane Solutions limited
Deadline of this Job:
Wednesday, October 28 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Tuesday, October 20 2026, Base Salary: Not Disclosed
JOB DETAILS:
JOB SUMMARY
Our client, a ceramics and homeware retail business selling plates, cups, flower pots, decorative pieces and other ceramic products, is seeking a creative and results-driven Sales, Marketing & E-Commerce Officer to manage the online store, drive local sales and implement effective marketing strategies.
The ideal candidate must have practical experience managing e-commerce platforms such as Shopify, Etsy or similar platforms. Hands-on e-commerce experience is mandatory.
KEY RESPONSIBILITIES
1. E-Commerce Management
- Manage the company’s online store using Shopify, Etsy or similar platforms.
- Update product listings, prices, photographs and stock availability.
- Monitor online orders, payments, deliveries and customer enquiries.
- Improve online store performance and increase e-commerce sales.
2. Sales and Business Development
- Develop strategies to increase local retail and wholesale sales.
- Identify and attract customers, including hotels, restaurants, interior designers and corporate clients.
- Follow up on sales leads, build customer relationships and achieve sales targets.
- Identify new business opportunities and monitor market trends.
3. Marketing and Promotion
- Develop and implement marketing strategies to promote the company’s products.
- Manage social media platforms, including Facebook, Instagram and TikTok.
- Create promotional content and implement digital advertising campaigns.
- Improve brand awareness, customer engagement and sales.
4. Customer Service and Reporting
- Respond to customer enquiries and resolve complaints professionally.
- Encourage repeat business and maintain positive customer relationships.
- Prepare reports on sales, marketing campaigns and online store performance.
QUALIFICATIONS AND EXPERIENCE
- Diploma or Degree in Sales, Marketing, Business Administration, E-Commerce or a related field.
- Proven experience in sales, marketing and e-commerce management.
- Mandatory: Practical experience managing an online store using Shopify, Etsy or a similar platform.
- Experience in digital marketing, social media management and online sales.
- Strong communication, negotiation and customer service skills.
- Experience in retail, ceramics, homeware or interior décor is an added advantage.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now ([email protected]) .
Interested candidates should submit their CVs, highlighting their e-commerce experience and relevant sales and marketing achievements.
Only shortlisted candidates will be contacted
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