The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer centric banking solutions to its chosen segments in support of commercialization and industrialization of the Zambian economy 24/7. In line with its mission, the Bank is seeking to recruit a highly motivated, result-oriented, well-qualified and experienced professional to fill the following vacancy:

1.0 RELATIONSHIP MANAGER-SME (NDOLA) (1)

Reporting to the Head-MSME, the jobholder will develop and manage the assigned portfolio of Micro, Small and Medium Enterprise customers by prospecting and signing up new clients, offering suitable banking services and implementing retention strategies. The jobholder will also grow the assigned portfolio MSME deposits, loans and advances through effective sales and marketing of the Bank’s products and services.

Qualifications and Experience Required:

• Grade 12 School Certificate or GCE Equivalent.
• Degree in Economics or Entrepreneurship or Business Administration or ACCA/CIMA/ZICA or a degree in any relevant field.
• Minimum of Two (2) years of relevant experience in the MSME Environment
• Marketing Certification will be an added advantage.

Skills Required to Undertake the Role

• Excellent Communication skills in both oral and written English
• Presentation
• Teamwork
• Decision making
• Time keeping Analytical skills
• Listening skills
• In-depth knowledge of the bank’s products and services, the banking industry including the applicable regulations and guidelines, and the Banking and Financial Services Act
• Thorough understanding of the SME customer segmentation and alignment of relevant products accordingly.

Candidates who meet the above job specifications should apply by enclosing their detailed CV, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime and reachable telephone and/or mobile numbers should be clearly stated.

Kindly note that only shortlisted candidates will be contacted. Applications should reach the undersigned before close of business on Friday 3rd March 2023.

Head-Human Capital
Zambia Industrial Commercial Bank Limited
Head Office
5th Floor Longacres Mall – Office Block,Stand No. 27395 Alick Nkhata Road
Mass Media, Lusaka

Email: [email protected]

Zambia Industarial Commercial Bank Ltd

Making tomorrow possible