Multiple Positions at NetOne Zambia

Jobs Sales - Marketing | Lusaka, Zambia

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Posted on 29 January 2023

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Closes : January 28, 2023

POSITION PROFILE

1. Position: Business Development Manager – Data Centre

Location: Lusaka, ZM

Contract: Permanent

Probationary Period : 3 Months

Submissions : [email protected]

Reporting Manager: Chief Sales Officer

Background

NetOne ( www.netone.co.zm ) is a leading Information & Communications Technology Services Group and is looking to grow its customer facing business development team. NetOne pioneered the Data Centre services landscape in Zambia by launching Zambia’s first Tier III carrier neutral Data Centre facility in Zambia in 2013. Today, NetOne continues to lead the industry through innovation and launch of new products and services that ensures business resilience and continuity of its customers having had a record uptime of 100% for years’ of operation. The position shall take responsibility of business development activities specific to growing the customer base through direct customer engagements, proposal preparation following through to closure of the Data Centre services portfolio. If you are an individual that believes in innovation, has a go-getter attitude and wants to be on the winning team, we are the team for you!

RESPONSIBILITIES

The duties of the role will include but are not restricted to:

Identify and engage prospective new customers that would be an ideal audience for the Data Centre portfolio.
Be responsible for new business pitches, proposal creation and customer presentations aiding the sales process.
Manage the documentation and contracting for new customer on-boarding.
Client account management including opportunity generation and aggressive follow-through.
Management of the sales process right from lead generation to quoting to order closure.
Take lead in managing the various marketing initiatives for the Data Centre services portfolio including Colocation, Cloud Services, Hosted Services and Security Operations Centre services.
Focus on client management and development existing client relationships for growth.
Prepare tenders and responses to Requests for Proposals’ according to customer requirements and provisions of the RFPs.
Work closely with the technical & technology teams in proposing relevant solutions and architecture for customers.
Be involved in product design, customer roadmaps and service integration to ensure resulting success in the process.

Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objective of NetOne Group.

KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

Bachelor’s Degree in Business Administration, Information Technology or related fields;
MUST have a minimum of 5 years’ experience in Corporate sales, pre sales role with system integration and business development of Information Communications Technology products and services;
A minimum of 2 Years in Key Account Management or Customer Relationship Management;
Strong sales aptitude and negotiation skills;
Strong account management and relationship building skills;
Experience of managing large accounts at a large Corporate level;
Focused, accountable, responsible and committed to success;
Excellent working knowledge of CRM systems, MS Office – Word, Excel & PowerPoint;
Proactive approach with a high level of attention to detail;
Must be systematic and results oriented personality;
MUST HAVE a valid driving license with 2 years plus driving experience.

How to apply?

Send us your CV detailing your academic qualifications, professional qualifications and work experience. ONLY Short listed candidates will be contacted for detailed CV’s and other requirements. You can email your CV to [email protected] OR apply through our website: https://www.netone.co.zm/careers/

POSITION PROFILE

2. Position: Business Development Manager – Software Solutions

Location: Lusaka, Zambia

Contract: Permanent

Probationary Period: 3 Months

Submissions: [email protected]

Reporting Manager: Head – Software Solutions.

Background

NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be Zambia’s leading technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service. NetOne also owns and operates the Swish Pay platform enabling digital payments from consumer to merchant. NetOne has been at the forefront of business digital enablement and has a strong track record in deploying leading Software Solutions both off-the-shelf and bespoke depending on individual business requirements.

The position will specifically be responsible for business development of the product sets under the Software Solutions portfolio in particular Sage 300 ERP solutions and in-house developed software solutions and grow the specific customer portfolio of this division. If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you.

RESPONSIBILITIES

The duties of the role will include but are not restricted to:

Identify and prospect new opportunities that would demand products and services of the Software Solutions portfolio;
Prepare customers for presentations and proposals for products and or services in the ERP and HR stable of products;
Run demonstrations of product capability and features to prospective and existing customers;
Lead the sales process including negotiations and contracting to opportunities identified are materialized into sales;
Work with Software Solutions technology teams in preparing relevant documentation pertaining to demonstrations and or proposals for the purposes of establishing the ideal methodology, solution and commercials for identified services and offerings to the customer;
Be responsible for account development plans for named accounts of new and existing customers;
Take ownership and ensure attainment of the commercial targets set out quarterly and annually;
Work with the Head – Software Solutions in assisting with the overall planning, strategy, direction and growth of the business function;
Manage the contracting process with customers while working with the team to ensure the deliverables committed to align with customer expectations and are fully documented;
Establish contacts and building positive relationships/networks with senior level decision makers of the relevant Industry and its environment; and
Document and report on sales pipeline including timely submission of weekly & monthly reporting.

Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objectives of NetOne Group.

KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

Bachelor’s Degree in Information Systems or Business Administration
Minimum of 5 years of experience in Information Systems and ideally a minimum of 2 years experience in software sales (specific ERP software experience will be an added advantage);
Strong sales aptitude, negotiation skills, account management and relationship building skills;
High level of energy, drive, intellect, enthusiasm, initiative, and commitment;
Must be a self-starter and motivated to expand personal professional knowledge of product and selling skills;
Strong communication skills, both verbal and written including larger audience presentation skills;
Proven ability to manage multiple sales cycles and customers simultaneously;
Proven ability to collaborate well with team members; and
MUST HAVE a valid driving license with 2 over years driving experience.

How to apply?

POSITION PROFILE

3. Position: Sage ERP Consultant

Location: Lusaka, Zambia

Contract: Permanent

Probationary Period: 3 Months

Submissions: [email protected]

Reporting Manager: Head – Software Solutions.

Background

The position will entail supporting new and existing customers on the Sage ERP and HR systems including new implementations and existing customer support. The position will directly mange customer queries and support requests during and post-implementation of Sage ERP solutions including Sage 300ERP & Sage 200ERP (Evolution). If you are an individual that believes in career progression, methodical, innovative, fearless and want to be on the winning team, we are the team for you.

RESPONSIBILITIES

The duties of the role will include but are not restricted to:

Support and implement ERP solutions specifically the Sage ERP suite of products under the Software Solutions Division;
Provide support to existing customers that may require training assistance or functional assistance in the day-to-day operations of their Sage ERP system;
Implementation of the various core financial modules including General Ledger, Accounts Receivable, Accounts Payable, Inventory Control, Point of Sale and Reporting in line with signed-off project plan;
Support and implement NetOne’s NPOS solution for external customers including providing necessary post-implementation support or training;
Document project requirements including preparation of Functional Specification documents, update project status and keep project managers appropriately informed on project requirements, status and progress.
Implementation of ERP modules at client sites and update clients on specific changes or upgrades;
Support both internal and external training requirements on end-user functionality, operational processes and system reporting;
Support Commercial teams in the sales process by aiding in preparing and performing client demonstrations and presentations; and
Ensure adherence to SLA’s with customers by providing prompt and professional support;
Adhere to internal reporting frameworks for prompt and accurate reporting of project status, support call-status and weekly progress reports.

Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objectives of NetOne Group.

KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

Bachelor’s Degree in Computer Science/Commerce/Finance or any related field(s)
Minimum of 3 years of experience in implementation of ERP Systems, Point of Sale Systems and or HR systems (specific experience in Sage ERP systems will be an added advantage);
Must have good knowledge of accounting principles, ERP systems functionality, Microsoft SQL and basic networking principles;
If not Certified, will be required to undergo Sage ERP certifications;
Must have the ability to multi-task and manage multiply customer projects simultaneously;
Must poses a high level of energy, drive, intellect, enthusiasm, initiative, and commitment; including the ability to work in a high pressure, fast-paced environment;
Strong communication skills both verbal and written;
Ability to collaborate with team members and customer representatives; and
Must poses a Drivers’ license with over 2 year of driving experience.

How to apply?

POSITION PROFILE

4. Position: Software Developer

Location: Lusaka, ZM

Contract: Permanent

Probationary Period: 3 Months

Submissions: [email protected]

Reporting Manager: Head – Software Solutions.

Background

The position will entail supporting the various existing and new software development life-cycles within the Software Solutions division. The division already has a number of in-house developed products that continue to evolve and has further plans to roll-out a number of new software products to the market in coming months. The position will be directly involved in the core coding, enhancement and technology support of the software products. If you are an individual that believes in career progression, methodical, innovative, fearless and want to be on the winning team, we are the team for you.

RESPONSIBILITIES

The duties of the job will include but are not restricted to:

Develop, write and manage reusable clean functional code in various programming languages and frameworks;
Create and manage databases and functional integration to various code;
Manage server environment including operating systems IIS and other services on Windows and Linux platforms;
Develop front end web-based applications and mobile applications;
Develop and enhance existing and new API frameworks for smooth and seamless cross-functional integrations;
Develop systems with core strong on UI/UX;
Develop and manage CMS framework;
Develop frontend products using languages (e.g. HTML, JavaScript, Bootstrap, CSS)
Support existing products within SLA;
Write high-quality reusable code to meet agreed functional deliverables;
Manage USSD integrations and develop additional USSD functionality;
Follow best practices for .Net coding;
Ensure development for superior performance, quality, and responsiveness of applications;
Translate application storyboards and use cases into functional applications;
Test and deploy applications and systems;
Create and manage functional documentation, specifications and test plans based on agreed milestones and deliverables;
Review code of for appropriate enhancement and improve code quality; and
Ensure adherence to reporting frameworks including weekly progress reporting, case management and functional reporting.

Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objective of Group.

KNOWLEDGE, SKILLS AND ABILITY

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

Bachelors’ Degree in Computer Science or related field,
MUST have a MINIMUM of 4 Years Software Development experience and working with API’s;
MUST be highly proficient in in Web APIs;
Advanced knowledge of Web Servers, Apache, Tomcat, Nginx;
Prior experience as a .NET Developer;
In-depth knowledge of .NET Core infrastructure and .net MVC concepts;
Advanced knowledge in any of JavaScript frame works React and Flutter;
Advanced knowledge of USSD flows, deployment and management;
Strong understanding of object-oriented programming;
Good understanding of architecture styles/APIs (REST, RPC);
Familiarity with Microsoft SQL Server with stored procedure;
Skill for writing reusable libraries;
Familiar with various design and architectural patterns; and
Proficient understanding of code versioning tools.

How to apply?

POSITION PROFILE

5. Position: Service Desk Support Technician

Location: Lusaka, ZM

Contract: Permanent

Probationary Period: 3 Months

Submissions: [email protected]

Reporting Manager: Assistant Manager – Technical Services

Who’s Hiring?

The position will be directly responsible for supporting the various existing internal and external to repair and resolve hardware (laptop, desktop & printer) failures. The position will be required to handle all troubleshooting of computing devices, repair faulty devices and manage warranties including component replacements by following laid out procedures. Manage internal staff device troubleshoot, device management and device security including antivirus management.

If you are an individual that believes in career progression, methodical, innovative, fearless and want to be on the winning team, we are the team for you.

RESPONSIBILITIES

The duties of the job will include but are not restricted to:

Serve as the first point of contact for both internal and external customers seeking technical assistance over the phone or email;
Repair faulty devices which include laptop computers, desktop computers, printers and or network devices;
Analyze and troubleshoot devices brought in for warranty related repairs to thoroughly assess the device and make appropriate recommendations for repair of the devices;
Replace faulty components on laptops, desktops and other computing devices as necessary in line with the laid out repair protocols;
Prepare Job Cards, Repair Orders and Parts Requisitions for all device repairs and or warranty works;
Document user requests and also update client trouble tickets with the current status of the issue;
Ensure trouble tickets raised by users through emails, telephones or in-person are properly documented;
Ensure to update tracker on all complaints raised including resolutions made to the complaints;
Report on any feedback or suggestions by customers to the appropriate internal team;
Follow-up and update customer status and information pertaining to jobs on hand; and
Ensure adherence to reporting framework including weekly and monthly progress reports and job status.

Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objective of NetOne Group.

KNOWLEDGE , SKILLS AND ABILITY

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

A Diploma or Degree in Information Technology or Computer Science
CompTIA A+ Certification, ITIL Foundation Certificate (V2) Certification is added advantage
Candidates should have at least 2 years of experience in hardware repairs and maintenance specifically laptops and desktops.
Proven experience as a help desk technician or other customer support role
Member of an ICT professional Body with valid Practicing Certificate
Good problem-solving, analytical, and team-working skills.
Capability to make informed decisions quickly
Excellent communication and interpersonal skills.

How to apply?

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