JOB PURPOSE
To support the sales teams by identifying customer needs and designing tailored solutions that address business challenges. The role ensures solutions are validated, operationally feasible, and capable of meeting agreed Service Level Agreement (SLAs’), while contributing to successful deal closure.
CORE RESPONSIBILITIES ARE:
- Providing pre-sales solution design support for fixed data networks.
- Supporting sales in positioning project management works and service management to customer.
- Develop quality technical proposals for customers.
- Maintaining expertise across solution portfolios.
- Designing fixed, mobility, cloud, and security solutions.
- Contributing to the bid management repository.
- Supporting complex and non-standard projects.
- Coordinate resources for customer requirements.
- Engage customers and key stakeholders.
- Collaborate with sales and operational teams.
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
- Degree in Engineering or related technical field
- Technical certification in relevant area (i.e. CCNA/CCNP/CCIE, CCDP)
- PMP certification (or equivalent for project management)
- ITIL V3 (or equivalent for service management)
Relevant Experience:
- 4 – 7 years experience in dealing with customers in organizations within the telecom or IT industry.
- Operational & financial excellence
- Addressing customer needs and problems
- Business Etiquette
- Business Acumen
- Providing pre-sales solution design support for fixed data networks.
- Supporting sales in positioning project management works and service management to customer.
- Develop quality technical proposals for customers.
- Maintaining expertise across solution portfolios.
- Designing fixed, mobility, cloud, and security solutions.
- Contributing to the bid management repository.
- Supporting complex and non-standard projects.
- Coordinate resources for customer requirements.
- Engage customers and key stakeholders.
- Collaborate with sales and operational teams.
- CCNA/CCNP/CCIE, CCDP
- PMP certification (or equivalent for project management)
- ITIL V3 (or equivalent for service management)
- Operational & financial excellence
- Addressing customer needs and problems
- Business Etiquette
- Business Acumen
- Degree in Engineering or related technical field
- Technical certification in relevant area (i.e. CCNA/CCNP/CCIE, CCDP)
- PMP certification (or equivalent for project management)
- ITIL V3 (or equivalent for service management)
Vacancy title:
AB Solution Specialist
[Type: FULL_TIME, Industry: Telecommunications, Category: Science & Engineering,Computer & IT,Business Operations,Management]
Jobs at:
Airtel Zambia
Deadline of this Job:
Friday, August 28 2026
Duty Station:
Kitwe | Kitwe
Summary
Date Posted: Thursday, August 20 2026, Base Salary: Not Disclosed
JOB DETAILS:
JOB PURPOSE
To support the sales teams by identifying customer needs and designing tailored solutions that address business challenges. The role ensures solutions are validated, operationally feasible, and capable of meeting agreed Service Level Agreement (SLAs’), while contributing to successful deal closure.
CORE RESPONSIBILITIES ARE:
- Providing pre-sales solution design support for fixed data networks.
- Supporting sales in positioning project management works and service management to customer.
- Develop quality technical proposals for customers.
- Maintaining expertise across solution portfolios.
- Designing fixed, mobility, cloud, and security solutions.
- Contributing to the bid management repository.
- Supporting complex and non-standard projects.
- Coordinate resources for customer requirements.
- Engage customers and key stakeholders.
- Collaborate with sales and operational teams.
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
- Degree in Engineering or related technical field
- Technical certification in relevant area (i.e. CCNA/CCNP/CCIE, CCDP)
- PMP certification (or equivalent for project management)
- ITIL V3 (or equivalent for service management)
Relevant Experience:
- 4 – 7 years experience in dealing with customers in organizations within the telecom or IT industry.
- Operational & financial excellence
- Addressing customer needs and problems
- Business Etiquette
- Business Acumen
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
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