The Zambia Medicines and Medical Supplies Agency (ZAMMSA) is a Statutory Government Agency established by the ZAMMSA Act No.9 of 2009 and charged with the procurement of medicines and medical supplies, storage of medicines and medical supplies and distribution of medicines and medical supplies to all public facilities in Zambia. The Agency’s responsibility is carried out on behalf of Government, ensuring that essential drugs and medical supplies are available and accessible to the public. ZAMMSA ensures quality and safety of the distributed medical products through strict quality assurance protocols, including inspections and compliance with regulatory requirement.

The Agency seeks applications from suitably qualified and experienced Zambian Nationals to fill the under listed positions at ZAMMSA:

2. DIRECTOR – WAREHOUSING AND DISTRIBUTION (x 01)

Grade: ZMS 02

Main Job Purpose

To coordinate all aspects of warehouse operations, inbound services, inventory management, outbound and distribution services in order to ensure efficient logistics, optimal inventory levels and timely delivery of medicines and medical supplies.

Main Responsibilities

The main duties and responsibilities for this post are but not limited to the following:

1. Policy and Strategic Planning

• Coordinates the development, implementation and review of policies in order to ensure adherence to legal provisions, standards and best practices.
• Coordinates the development and implementation of strategic plans for warehousing, distribution and customer service functions in order to align with organisational goals and meet customer demands.

2. Receiving and Inbound Services

• Coordinates the recording, verification and receipt of medicines and medical supplies in order to ensure accountability.

3. Inventory Management

• Coordinates inventory management strategies in order to ensure stock availability and accessibility, reduce carrying costs and wastage/expiries and ensure adherence to inventory standards.

4. Outbound and Dispatch Services

• Coordinates the timely picking, packing, staging and loading of medicines and medical supplies in order to fulfil orders, meet delivery commitments and maintain customer satisfaction.

5. Continuous Improvement, Compliance and Safety

• Coordinates the review and improvement of warehousing, distribution and customer service processes through best practices and technology in order to enhance efficiency, reduce costs and increase customer satisfaction.
• Coordinates the implementation of compliance and safety standards in warehousing, distribution and customer service operations in order to maintain product quality, protect employee health and minimise legal risks.

6. Leadership and Management

• Provides leadership to the warehousing, distribution and customer service teams in order to foster a culture of excellence, teamwork and continuous improvement and achieve performance targets.
• Coordinates the timely preparation of the annual departmental budget and work plans in order to facilitate programme implementation.
• Coordinates the monitoring and evaluation of programme implementation in order to assess impact on service delivery and provide appropriate interventions.
• Coordinates the timely preparation of departmental, quarterly and annual reports in order to facilitate informed decision-making.
• Coordinates the development of work plans and implementation of the Performance Management System (PMS) in order to monitor and evaluate performance.
• Manages human and other material resources in order to facilitate achievement of departmental objectives.

PERSONAL ATTRIBUTES

• Integrity
• Teamwork
• Results-oriented
• Tact and Diplomacy

SKILLS REQUIRED

• Leadership and team building skills
• Metrics-driven leadership
• Analytical skills
• Interpersonal skills
• Ability to write clear strategic, operational and analytical papers
• Ability to communicate fluently in English

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Full Grade 12 School Certificate
• Bachelor’s Degree in Supply Chain, Logistics, Pharmacy, Business Administration or its equivalent
• A combination of supply chain/logistics and pharmacy qualifications will be an added advantage
• Minimum 8 years’ work experience, 4 of which should be at senior management level

• Coordinates the development, implementation and review of policies in order to ensure adherence to legal provisions, standards and best practices.
• Coordinates the development and implementation of strategic plans for warehousing, distribution and customer service functions in order to align with organisational goals and meet customer demands.
• Coordinates the recording, verification and receipt of medicines and medical supplies in order to ensure accountability.
• Coordinates inventory management strategies in order to ensure stock availability and accessibility, reduce carrying costs and wastage/expiries and ensure adherence to inventory standards.
• Coordinates the timely picking, packing, staging and loading of medicines and medical supplies in order to fulfil orders, meet delivery commitments and maintain customer satisfaction.
• Coordinates the review and improvement of warehousing, distribution and customer service processes through best practices and technology in order to enhance efficiency, reduce costs and increase customer satisfaction.
• Coordinates the implementation of compliance and safety standards in warehousing, distribution and customer service operations in order to maintain product quality, protect employee health and minimise legal risks.
• Provides leadership to the warehousing, distribution and customer service teams in order to foster a culture of excellence, teamwork and continuous improvement and achieve performance targets.
• Coordinates the timely preparation of the annual departmental budget and work plans in order to facilitate programme implementation.
• Coordinates the monitoring and evaluation of programme implementation in order to assess impact on service delivery and provide appropriate interventions.
• Coordinates the timely preparation of departmental, quarterly and annual reports in order to facilitate informed decision-making.
• Coordinates the development of work plans and implementation of the Performance Management System (PMS) in order to monitor and evaluate performance.
• Manages human and other material resources in order to facilitate achievement of departmental objectives.

• Leadership and team building skills
• Metrics-driven leadership
• Analytical skills
• Interpersonal skills
• Ability to write clear strategic, operational and analytical papers
• Ability to communicate fluently in English

• Full Grade 12 School Certificate
• Bachelor’s Degree in Supply Chain, Logistics, Pharmacy, Business Administration or its equivalent
• A combination of supply chain/logistics and pharmacy qualifications will be an added advantage