Vacancy title:
VIP Coordinator
Employment type: Full time, Industry: Logistics, Category: Customer Service, Sales & Retail, Business Operations, Communications & Writing, Transportation & Logistics
Jobs at:
Mercury Express Logistics
Deadline of this Job:
Saturday, November 21 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Saturday, November 14 2026, Base Salary: Not Disclosed
JOB DETAILS:
The Role
Are you a people person with a passion for building relationships, delivering outstanding customer experiences and making every client feel valued?
Mercury Express Logistics Limited is looking for a vibrant, confident, highly organised and customer-focused VIP Coordinator to join our growing team.
This is an exciting opportunity for someone who understands that VIP clients deserve more than ordinary service. We are looking for an individual who can build strong client relationships, anticipate customer needs and ensure our valued clients receive exceptional, personalised attention.
THE OPPORTUNITY
As our VIP Coordinator, you will be responsible for managing relationships with key and high-value customers, ensuring seamless service delivery, resolving customer concerns and identifying opportunities to strengthen customer loyalty and grow business.
Requirements
A Diploma or Degree in Business Administration, Marketing, Customer Service or a related field.
Proven experience in customer service, client relationship management or account management.
Excellent communication, interpersonal and relationship-building skills.
A professional, confident and customer-oriented personality.
Strong problem-solving, coordination and follow-up abilities.
Ability to work under pressure and manage multiple client requests.
Excellent telephone, email and computer skills.
Experience in logistics, courier or freight services will be an added advantage.
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Apply for this position
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