Vacancy title:
Portfolio Officer – Collections
Employment type: Full time, Industry: Finance, Category: Accounting & Finance, Business Operations, Finance, Savings & Loans
Jobs at:
Loanco Financial Services
Deadline of this Job:
Sunday, November 8 2026
Duty Station:
Lusaka, Zambia | Lusaka
Summary
Date Posted: Tuesday, November 3 2026, Base Salary: Not Disclosed
JOB DETAILS:
Background
Loanco Financial Services Limited is a Bank of Zambia licensed non-bank deposit-taking microfinance institution specialising in payroll lending. We are expanding our Collections team as the loan book grows.
The Role
The Collections Portfolio Officer owns a defined portfolio of approximately 150 clients across all classifications (performing, partial performing and non-performing). You are responsible for every required action on your allocated clients according to the classification playbook, with clear monthly measurement of improvement on your book.
Key Responsibilities
- Manage an allocated portfolio of ~150 clients / ~K3 million book.
- Execute the full collections playbook for each client according to classification (A, B, C / non-performing).
- Perform daily/weekly contact, debit-order follow-up, PMEC queries, phone and field activity as required.
- Maintain accurate system notes and prepare complete files for legal hand-over when required.
- Report weekly portfolio movement to the Collections Manager.
- Ensure fair-treatment standards and regulatory compliance in all interactions.
Requirements
- Diploma or Degree in Banking, Finance, Business Administration or a related field.
- Minimum 1–2 years’ experience in collections, debt recovery or credit control, preferably in microfinance or payroll lending.
- Strong negotiation, persistence and communication skills.
- High integrity, attention to detail and ability to take ownership of a defined book.
- Computer literate and comfortable with loan systems.
Plus a performance bonus linked to improvement on your allocated portfolio.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now ([email protected]) .
Send your CV and a brief cover letter with the subject line “Collections Portfolio Officer – [Your Name]” by 8 November 2026.
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