Vacancy title:
Pension Operations Manager
Employment type: Full time, Industry: Professional Services, Category: Management, Accounting & Finance, Business Operations
Jobs at:
Octagon Africa
Deadline of this Job:
Thursday, November 5 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Wednesday, November 4 2026, Base Salary: Not Disclosed
JOB DETAILS:
About the Role
OFSL is looking for an experienced and results-driven professional to lead its pension scheme administration operations. The successful candidate will make sure services to clients, trustees and scheme members are efficient, compliant and of a high standard.
Key Responsibilities
- Lead the full administration of pensiom schemes, including contributions, benefits and withdrawals.
- Ensure compliance with PIA, ZRA, SEC and other statutory requirements, including timely filing of returns.
- Develop and implement operational strategies, policies, internal controls and business continuity plans.
- Identify and reduce operational risks.
- Drive process improvemenat and make full use of the pension administration system, working with ICT.
- Oversee the operations budget, fee management and accurate client billing.
- Manage relationships with corporate clients, trustees and scheme members, and act as the escalation point for complaints.
- Lead, train and appraise the pension operations team.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Finance, Actuarial Science or a related field. A Master’s degree is an added advantage.
- Certification in Pensions Management is highly desirable.
- At least 6 years of experience in pension administration, including at least 1 year in a senior management role.
- Strong knowledge of the Pension Scheme Regulation Act and PIA and ZRA regulations.
- Proven leadership, analytical and stakeholder management skills.
Work Hours: 8
Experience in Months: 72
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now ([email protected]) .
Send your application letter, detailed CV and copies of your certificates, with the subject line “Pension Operations Manager”, by 5th November 2026.
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