Summary
Date Posted: Friday, March 03, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
The National Pension Scheme Authority (NAPSA) wishes to employ a self-directed Customer Services Intern to be based in Monze. The Intern will assist in the provision of Customer Services to ensure clients are promptly attended to in line with the NAPSA Policies and Procedures, as well as in compliance with the Customer Service Standards.

Key Responsibilities
1. Issues claim forms to clients and assist clients fill the forms in a timely manner and correctly to ensure the claims are processed with efficiency.
2. Receives claim forms filled by clients, check their completeness to ensure the processing of the claims is done with efficiency.
3. Ensure accurate data capture and record keeping to enhance ease of accessibility.
4. Receives and issues contribution forms to assist in the administration of member contributions in line with the NAPSA Policies and Procedures.
5. Assist in vetting forms received to ensure the forms are dully filled, and the information is authentic to enhance integrity in the claim payment process.
6. To assist in timely resolution of customer complaints and queries to achieve high customer satisfaction.
7. Issues Member Statements and Social Security cards to walk in clients.
8. Any other duties incidental to the role or as assigned by Supervisor (s).

Minimum Qualifications
1. Must be Zambian with a valid National Registration Card (NRC).
2. Non- Zambian should submit supporting documents such as evidence of qualifications or letter from educational institutions and have the right to work in Zambia for the full duration of the Internship.
3. Applicants must attach copies of O’ level School Certificate, relevant academic qualifications to the position or latest transcript clearly showing year of study/completion.
4. Must be a recent University/Tertiary/College graduate (within two years of graduation or graduand from a recognized training Institution).
5. Students pursuing Post-Graduate studies should be in the process of completing their qualification and wish to gain experience in the Authority in the field in which they are enrolled and must have a recommendation letter from the School on official letterhead.
6. Must be between the ages of 18 and 35 years of age.


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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