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SPECTRUM CREDIT LTD — WE ARE HIRING! 📢💼
Position: Relationship Officer (Asset Secured – Lusaka) | Spectrum Credit Ltd – There When You Need Us
Spectrum Credit Ltd is seeking an energetic, ambitious, and customer-focused Relationship Officer (Asset Secured) to join our dynamic team in Lusaka.
Key Responsibilities:
- Client Relationship Management: Actively manage and nurture relationships with existing and prospective clients to ensure high engagement and loyalty.
- Customer Complaints & Resolution: Promptly address, investigate, and resolve customer inquiries and complaints in a courteous, professional manner.
- Customer Education on Products: Educate clients on asset-secured credit products, terms, loan features, and financial options available.
- Portfolio Performance Monitoring: Closely track and monitor individual portfolio performance to maintain healthy repayment rates and low delinquency.
- 85% Customer Retention Target: Achieve and maintain a minimum customer retention rate of 85% through exceptional client service and follow-ups.
Qualifications & Competencies:
- Diploma in a Business-Related Field (Banking & Finance, Business Administration, Marketing, or related).
- Minimum 2 years’ customer service experience (experience in a microfinance or financial institution is advantageous).
- Proficiency in Microsoft Office Suite (Word, Excel) & CRM platforms.
- Knowledge of company credit products, lending guidelines, and operational policies.
- Strong communication and interpersonal skills.
How to Apply:
Interested candidates should submit their application following the instructions below:
- Attach your CV, qualifications, and a clear copy of your NRC as ONE single file .
- The file name MUST follow this format:
Name_Position_Location
(e.g., JohnBanda_RelationshipOfficer_Lusaka)
Send your application via email to:
📩 Email: [email protected]
📅 Deadline: 19th October 2026
To apply for this job email your details to [email protected]
