Job objective(s)

Provides IT support to staff, deploy and manage all deployed applications, resolve all assigned issues within turn around time in line with agreed SLAs (Service Level Agreement).

Duties & Responsibilities

• Provides on-site maintenance and trouble-shooting for personal computer hardware and peripherals, software and network connections and other equipment.
• Responds to assigned work and calls from departmental users.
• Diagnose the cause of personal computer operation problems and takes or recommends appropriate action to take to solve those problems.
• Performs software installation and setup procedures
• Performs basic network configuration procedures for the user.
• Performs component diagnosis and replacement recommendation where necessary to vendor for actions.
• Assists assigned users in the use of computer software, including standard office software, network and systems client software, and specialized software that may be used by the bank (e.g.: the CBA software – Finacle).
• Instructs employees/ users in appropriate techniques to enhance productive use of personal computer hardware and software.
• Provides on-site maintenance and trouble-shooting for personal computer hardware and peripherals, software and network connections and other equipment.
• Responds to assigned work and calls from departmental users.

Minimum Education Qualifications

• B.Sc /B.Eng in Business Information Systems or Computer Sciences with Credit or better
• Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

Previous Work Experience Requirement

At Least 2 years work experience in IT

Key Competency List

Knowledge

•  Knowledge of Banking products and services
• It application
• Intermediate networking
• Finacle  7.0.9 User Support

Skill/Competencies

Communication Skills

• Attention to Detail.
• Good Customer Relations Skills
• General Analytical Skills
• In-depth Knowledge and Interest in IT Systems

To Apply:

Qualified candidates meeting the above requirements must send  a single document  consisting  of  cover letter, CV and academic qualifications to [email protected] before 7th March,2023.