Designation: Fraud Analyst
Reporting Line: Manager: Fraud Detection & Prevention
Business Unit: Risk
Location: Lusaka
Job Purpose: To operationally assure the management of fraud risk by regularly performing Fraud Prevention assessments and interventions and insuring capacity so as to detect fraud activity.

KEY OUTPUT & RESPONSIBILITIES 

Implement Fraud Prevention and Detection Strategies  

• Update system case management records timely and submit MIS dash boards daily to Unit management to monitor key performance indicators on frauds in the bank. 
• Escalate true positive alerts to Fraud Unit management for investigations and incident management. 
• Update rules on Rule Libraries to reduce false positives and cover emerging risks and fraud types with unit management approval 

Accurate & Timely Reporting 

• Submit daily reports on alerts of various detection tools to resolve fraud & customer-related issues expeditiously. 
• Immediate escalation of system outages, challenges, and concerns to reduce downtime, the threat of attacks, risk of frauds, and improve customer experience. 
• Identify trends and make recommendations on system improvements to reduce the risk of frauds, improve efficiency and customer experience. 

Incident Resolution 

• Conduct linkage analysis on fraud management tools to aid investigations. 
• Confirm held transactions with customers to avoid passing fraudulent transactions that may result in losses for the bank 

Stakeholder Relationship Management 

• Meet regularly with business stakeholders to operationalize the Fraud Policy. 
• Build strong relationships across the team to stay abreast of trends and emerging risks. 
• Effective teamwork, self-management, and alignment with Bank values
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards to ensure all responsibilities are fulfilled timeously. 

Qualifications & Experience 

• Grade 12 School Certificate with 5 credits, English and Mathematics inclusive 
• Degree in IT or in a related field 
• 3+ years’ IT experience – law enforcement training would be an added advantage 
• Understanding of Bank procedures 
• Understanding of internal and external stakeholders needs 
• Fraud / Risk knowledge and Authorizations would be an added advantage

Interested applicants who meet the job requirements should email their CV’s to e-mail address [email protected] Please note that only shortlisted candidates will be contacted.  Clearly state the position you are applying for in the subject field . Closing date: Tuesday, 21st March, 2023