Job Purpose

The Station Manager will be responsible for the overall management of the fuel station while providing supervision, and mentorship to fuel attendants. The position requires a strong understanding of fuel station operations, customer service, safety procedures, cash handling, stock control, and staff management.

Key Responsibilities

1. Station Management

• Oversee the daily operations of the fuel station.
• Supervise fuel attendants, cleaners, cashiers, and other station staff.
• Allocate duties and prepare staff schedules and shifts.
• Monitor staff attendance, punctuality, discipline, and performance.
• Ensure the station is clean, organised, and professionally presented.
• Maintain high standards of customer service.
• Handle customer complaints and resolve operational issues promptly.

2. Fuel & Stock Management

• Monitor fuel stock levels and daily fuel movements.
• Ensure accurate recording of fuel deliveries and sales.
• Conduct or supervise daily stock reconciliations.
• Monitor non-fuel products and station supplies.
• Report stock discrepancies, losses, or suspected irregularities to management.
• Ensure proper procedures are followed during fuel deliveries.

3. Health, Safety & Compliance

• Ensure strict adherence to fuel station health and safety procedures.
• Train staff on fire prevention and emergency response procedures.
• Ensure attendants use required personal protective equipment where applicable.
• Enforce the prohibition of smoking and other unsafe activities around fuel areas.
• Ensure emergency equipment, including fire extinguishers, remains accessible and properly maintained.
• Report accidents, incidents, spills, equipment faults, and safety concerns immediately.
• Ensure the station complies with applicable company and regulatory requirements.

4. Cash & Sales Management

• Monitor daily sales and cash-handling procedures.
• Ensure attendants issue correct receipts and maintain accurate records.
• Reconcile daily sales against fuel volumes and payment collections.
• Monitor station sales performance and identify opportunities to improve revenue.
• Ensure cash is handled and secured according to company procedures.

Requirements

• Grade 12 Certificate required.
• Diploma or certificate in Business Administration, Management, Sales, Operations, or a related field is an advantage.
• Minimum 2–3 years of experience in fuel station operations, preferably in a supervisory or management position.
• Previous experience training or supervising fuel attendants is highly desirable.
• Strong knowledge of fuel station safety and operational procedures.
• Good leadership and staff-management skills.
• Excellent communication and customer-service skills.
• Strong numerical and record-keeping abilities.
• Ability to work shifts, weekends, and public holidays when required.
• Must be reliable, disciplined, and able to work under pressure.

Key Competencies

• Leadership and supervision
• Staff training and coaching
• Fuel station operations
• Customer service

The successful candidate should be willing to conduct sales activities across major Copperbelt towns, including Kitwe, Ndola, Chingola, Mufulira, Luanshya, Kalulushi, Chililabombwe, and Chambishi, depending on business requirements.

• Oversee the daily operations of the fuel station.
• Supervise fuel attendants, cleaners, cashiers, and other station staff.
• Allocate duties and prepare staff schedules and shifts.
• Monitor staff attendance, punctuality, discipline, and performance.
• Ensure the station is clean, organised, and professionally presented.
• Maintain high standards of customer service.
• Handle customer complaints and resolve operational issues promptly.
• Monitor fuel stock levels and daily fuel movements.
• Ensure accurate recording of fuel deliveries and sales.
• Conduct or supervise daily stock reconciliations.
• Monitor non-fuel products and station supplies.
• Report stock discrepancies, losses, or suspected irregularities to management.
• Ensure proper procedures are followed during fuel deliveries.
• Ensure strict adherence to fuel station health and safety procedures.
• Train staff on fire prevention and emergency response procedures.
• Ensure attendants use required personal protective equipment where applicable.
• Enforce the prohibition of smoking and other unsafe activities around fuel areas.
• Ensure emergency equipment, including fire extinguishers, remains accessible and properly maintained.
• Report accidents, incidents, spills, equipment faults, and safety concerns immediately.
• Ensure the station complies with applicable company and regulatory requirements.
• Monitor daily sales and cash-handling procedures.
• Ensure attendants issue correct receipts and maintain accurate records.
• Reconcile daily sales against fuel volumes and payment collections.
• Monitor station sales performance and identify opportunities to improve revenue.
• Ensure cash is handled and secured according to company procedures.

• Strong knowledge of fuel station safety and operational procedures.
• Good leadership and staff-management skills.
• Excellent communication and customer-service skills.
• Strong numerical and record-keeping abilities.
• Ability to work shifts, weekends, and public holidays when required.
• Must be reliable, disciplined, and able to work under pressure.
• Leadership and supervision
• Staff training and coaching
• Fuel station operations
• Customer service

• Grade 12 Certificate required.
• Diploma or certificate in Business Administration, Management, Sales, Operations, or a related field is an advantage.
• Minimum 2–3 years of experience in fuel station operations, preferably in a supervisory or management position.
• Previous experience training or supervising fuel attendants is highly desirable.