Vacancy title:
Business Analyst
Employment type: Full time, Industry: Banking, Category: Computer & IT, Business Operations, Commercial Banks
Jobs at:
Zanaco
Deadline of this Job:
Friday, November 6 2026
Duty Station:
Head Office - Support Functions | Lusaka
Summary
Date Posted: Tuesday, November 3 2026, Base Salary: Not Disclosed
JOB DETAILS:
Position Overview
Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank's strategic vision, in the Information Technology Division under the Technology Strategy & Service Management at Head Office - Support Functions:
Department
Technology Strategy & Service Management
Location
Head Office - Support Functions
Duration
Permanent & Pensionable
Role Description
Job Purpose
The role of the Business analyst (BAs) will be to bridge the gap between Technology and the business units using various analysis techniques to help the business understand and frame their requirements clearly and thereafter support the translation of those refined requirements to the solution architect for designing of technical solutions.
The BA will work closely with the various divisions of the bank to translate business requirements into technical requirements.
Job Responsibilities
General:
- Bridge between different business and functional units of the bank to deliver business change and transformation.
- Apply a structured project management environment to prepare and deliver the full range of business analysis documentation using structured methodologies and modelling techniques (this includes business requirements specifications, user guide updates, impact assessments and business models).
- Clear understanding of business requirements and bank policies, processes and procedures.
- Lead workshops to obtain or review key information for business analysis (includes reviewing, analyzing, evaluating business problems and opportunities for innovation).
- Reviewing, analyzing, evaluating business problems and opportunities for innovation in new products, technologies and business models that would help the bank remain relevant and competitive in the prevailing environment.
- Participate in the development of terms of reference documents and request for proposals.
- Participate in the vendor proof of concept and help in the first bid or buy-in resolution.
- Participate in the evaluation of tenders as and when called upon.
- Defend and influence changes by providing relevant information to help make appropriate decisions.
- Acquire and develop in-depth knowledge on the different functional and business units of the bank to which the business analysis has been assigned as well as the industry.
- Collaborate with the test unit to ensure the right product is delivered to expectation by stakeholders.
- Maintain and regularly review key bank policies, processes and procedures and provide recommendations on process efficiencies.
- Elicit requirements using various techniques; interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, user cases, scenarios, business analysis, task and workflow analysis.
- Analyze and document business requirements with internal and external stakeholders.
- Recommendation of the Solutions for identified needs and create requirements.
- Determine and clarify business needs with internal and external stakeholders.
- Assess the impact of changes and facilitate the documentation of business cases.
- Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
- Conduct change impact analysis to assess the potential implications of changes, documents and quote business rules, functions and requirements.
- Participating in the planning and execution of projects that move ideas from ideation to incubation and prototyping.
- Develop requirements specifications according to standard templates.
- Communicate and interact professionally with a diverse group, executives, managers, and subject matter experts.
Teamwork
- Determine new, creative ways to employ teams on projects and distribute responsibilities
- Work across practice to share lessons learned and best practices
- Manage day-to-day client interaction and expectations for assigned projects
- Anticipate client’s needs and propose alternative business solutions
- Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
- Possesses a knowledge base of each client’s business, organization and objectives
- Facilitate and participate in product risk analysis with the test unit to develop project risk-based test cases
Business Process Management:
- Evaluate, design, monitor and give input on the management of business processes.
- Work collaboratively across all departments of the organization to help improve the management of business processes.
- Introduce innovation into the process that can impact results, enhance profitability and facilitate the organization to meet its business objectives and goals.
- Constantly update central repository with documented processes, policies and procedures.
- Continuously update changes to business and operational way of working.
Stakeholder Engagement
- Work with various teams to transform requirements into deliverables.
- Work with stakeholders to identify required changes.
- Ensure effective change management for involved business units.
- Ensure issues are identified, tracked, reported on and resolved in a timely manner.
- Collaborate with test managers on associated testing efforts
- Ensure the test team makes the test discipline effective during the project lifecycle.
Risk Management:
- Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.
- Ensure accurate and complete reporting of risk events within the stipulated timeline (i.e. 7 calendar days)
- Ensure all emerging risks are reported and mitigating factors put in place.
- Identify, monitor and report Key Risk Indicators (KRIs) in your respective unit/department
- Ensure that you are operating within the given risk appetites and report any breaches promptly
- Implement and close all audit recommendations, identified control weaknesses from Risk RCSAs, Consultancy reports or Customer complaints and risk events
- Participate in the annual review of procedure manuals when requested
- Ensure you familiarize yourself with and adhere to the Zanaco Enterprise risk management framework and participate in risk management trainings organized by IRM
FINANCIAL DIMENSION
Budget:
- Support the generation and evaluation of Business Case
- Profitability/Risks/Opportunities
MANAGEMENT DIMENSION
Direct Subordinates: 0
- Nil
Indirect Subordinates:
- Project team members and consultants/vendors
COMMUNICATION/INFLUENCING
Communication:
- Facilitation of Meetings and Workshops using different Tools and Techniques matching the goal
- Delivers informative, well-organized Presentations.
- Understanding how to communicate difficult/sensitive information tactfully.
- Communication of needed Changes to Development Team
INTERNAL/EXTERNAL CONTACT
External:
- Stakeholders
- Vendors
Internal:
- Executive
- Leadership (of Team, Business Staff, Sponsors)
- Change Management Forum
DECISION MAKING
Autonomous Decisions:
- 0
Non-Autonomous Decisions:
- Which Vendors or Consultants to engage
- Scope
- Benefits
- Time
- Budget
- Quality
- Recommendations on change initiatives to address specific business performance gaps
Requirements
QUALIFICATIONS/EXPERIENCE
Education:
- Degree in Business /IT/Project Management
- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translating them into system and operational requirements
Professional: As required by Function
Minimum Experience: 2 years’ experience in Business Analysis, Project Management or Banking experience
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Apply by November 6, 2026.
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