Background
A Credit Officer within the Credit department is tasked with onboarding clients, evaluating clients application against numerous metrics and consequently managing a portfolio of clients throughout the life cycle of the loan.
Core Responsibilities
- Contacting customers and informing them of their overdue bills.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Writing demand letters and final notice warnings to customers when payments are not being made.
- Responding to customer queries.
- Liaise with customers to determine their needs and recommend the right loan products to help meet their goals
- Maintain an active knowledge base of all of the organization's loan products and an understanding of the qualifications required of each applicant
- Identify and recommend products that meets the customer’s needs and the organization's lending guidelines
- Review active loan files each day to determine if any documents are missing or what can be done to help the process along
- Utilize professional judgement to determine which potential borrowers represent good risk opportunities for the organization
- Manage a portfolio of clients throughout the lifecycle of the loan
Qualifications
- Degree or diploma in Banking and finance, or any related field
- Excellent communication and customer service skills
- Strong attention to detail and a mind for numbers
- Computer Literate
- Driving License will be an added advantage
- Contacting customers and informing them of their overdue bills.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Writing demand letters and final notice warnings to customers when payments are not being made.
- Responding to customer queries.
- Liaise with customers to determine their needs and recommend the right loan products to help meet their goals
- Maintain an active knowledge base of all of the organization's loan products and an understanding of the qualifications required of each applicant
- Identify and recommend products that meets the customer’s needs and the organization's lending guidelines
- Review active loan files each day to determine if any documents are missing or what can be done to help the process along
- Utilize professional judgement to determine which potential borrowers represent good risk opportunities for the organization
- Manage a portfolio of clients throughout the lifecycle of the loan
- Excellent communication and customer service skills
- Strong attention to detail and a mind for numbers
- Computer Literate
- Degree or diploma in Banking and finance, or any related field
- Driving License will be an added advantage
Vacancy title:
Loan Officer
[Type: FULL_TIME, Industry: Finance, Category: Accounting & Finance, Business Operations, Customer Service]
Jobs at:
Creditcare Financial Solutions Limited
Deadline of this Job:
Monday, August 31 2026
Duty Station:
Lusaka, Zambia | Lusaka
Summary
Date Posted: Thursday, August 20 2026, Base Salary: Not Disclosed
JOB DETAILS:
Background
A Credit Officer within the Credit department is tasked with onboarding clients, evaluating clients application against numerous metrics and consequently managing a portfolio of clients throughout the life cycle of the loan.
Core Responsibilities
- Contacting customers and informing them of their overdue bills.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Writing demand letters and final notice warnings to customers when payments are not being made.
- Responding to customer queries.
- Liaise with customers to determine their needs and recommend the right loan products to help meet their goals
- Maintain an active knowledge base of all of the organization's loan products and an understanding of the qualifications required of each applicant
- Identify and recommend products that meets the customer’s needs and the organization's lending guidelines
- Review active loan files each day to determine if any documents are missing or what can be done to help the process along
- Utilize professional judgement to determine which potential borrowers represent good risk opportunities for the organization
- Manage a portfolio of clients throughout the lifecycle of the loan
Qualifications
- Degree or diploma in Banking and finance, or any related field
- Excellent communication and customer service skills
- Strong attention to detail and a mind for numbers
- Computer Literate
- Driving License will be an added advantage
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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