about us
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purpose
Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.
experience and qualifications
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Banking diploma (advantage).
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English and one other language preferred.
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1 year collections experience.
Additional information and responsibilities
additional requirements
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No Referral plan is assigned to this job
responsibilities
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Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
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Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
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Carry out collections processes within mandate, meeting SLA targets and quality standards.
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Comply with governance in terms of legislative and audit requirements.
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Manage personal development to increase own skills and competencies.
