Overview

Our Client in the Financial Service Sector is looking to hire four (4) Bank Clerks. The selected candidate will be responsible for processing cash deposits, pay out cash against authorised cash withdrawals within the prescribed limits and record transactions for future reference to ensure effective and accurate control of cash in accordance with the Client's policy and procedures.

Key Responsibilities

Cashiering

• Receives cash and cheque deposits from customers and records transactions to ensure that the clients’ accounts are credited with the correct amounts to avoid losses
• Receives withdrawal vouchers/ slips from customers, scrutinises them for completeness and ensures that the vouchers are properly authorised and pays out cash to customers, while ensuring that correct amounts are paid to rightful customers to avoid losses.

Recording & Verification of Cash Transactions

• Captures all daily transactions on the system and ensures that each voucher posted has been signed and authorised by supervisors.
• Verifies cash transactions on a daily basis to make sure they balance, to ensure mis-posts, underpayments or overpayments are identified in to ensure that there are no differences in the vault.

Reconciliations

• Reconciles the cash register in order to ensure that it balances with the General Ledger

Security of Cash and Accountable Items

• Physically secures keys, notes, coins, cash paid/received vouchers and cashier’s stamps at all times.

Customer Care

• Provides first line contact with customers and explains products offered by the Society as well as procedures
• Attends to customers’ complaints and queries to ensure their problems are resolved to their satisfaction
• Records all customer complaints in the Customer Feedback Register and later submits the register to the supervisor

Attending to Customer Queries and Complaints

Filing & Returns

• Maintains a proper filing system for customer records including stationery for the Branch
• Prepares cashiers’ return and complete banking slips for cheques received over the counter.
• Prepares returns for stop orders and salaries processed

Processing of Payments & Petty Cash Handling

• Raises payments according to invoice value and makes sure that reimbursement cheques tally with the checked Branch reimbursement.
• Accurately accounts for petty cash and makes sure that petty cash vouchers are properly authorised before disbursing cash to members of staff.

Requirements

• ZAQA Verified Diploma or Degree in Banking & Finance, Economics, Business Administration, ACCA, CIMA or Equivalent.
• Minimum of one (1) year relevant work experience in a similar work environment.
• Member of Zambia Institute of Banking and Financial Services (ZIBFS) is preferred.
• Strong numerical proficiency, attention to detail, communication abilities, and basic computer literacy (such as MS Office).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with specific banking or financial analysis software.
• Strong calculation skills, exceptional attention to detail, and high accuracy in processing transactions and data entry.
• Good written and verbal communication skills to handle routine in-person queries, correspondence, and customer service needs.
• Knowledge of basic bank regulations, compliance procedures, record-keeping and the ability to manage physical and electronic client files securely.
• Clean Police and TransUnion Zambia Credit record.
• Physical effort to complete operational duties like handling cash boxes, moving files or equipment, standing for extended periods while assisting customers and navigating between departments .

• Receives cash and cheque deposits from customers and records transactions to ensure that the clients’ accounts are credited with the correct amounts to avoid losses
• Receives withdrawal vouchers/ slips from customers, scrutinises them for completeness and ensures that the vouchers are properly authorised and pays out cash to customers, while ensuring that correct amounts are paid to rightful customers to avoid losses.
• Captures all daily transactions on the system and ensures that each voucher posted has been signed and authorised by supervisors.
• Verifies cash transactions on a daily basis to make sure they balance, to ensure mis-posts, underpayments or overpayments are identified in to ensure that there are no differences in the vault.
• Reconciles the cash register in order to ensure that it balances with the General Ledger
• Physically secures keys, notes, coins, cash paid/received vouchers and cashier’s stamps at all times.
• Provides first line contact with customers and explains products offered by the Society as well as procedures
• Attends to customers’ complaints and queries to ensure their problems are resolved to their satisfaction
• Records all customer complaints in the Customer Feedback Register and later submits the register to the supervisor
• Maintains a proper filing system for customer records including stationery for the Branch
• Prepares cashiers’ return and complete banking slips for cheques received over the counter.
• Prepares returns for stop orders and salaries processed
• Raises payments according to invoice value and makes sure that reimbursement cheques tally with the checked Branch reimbursement.
• Accurately accounts for petty cash and makes sure that petty cash vouchers are properly authorised before disbursing cash to members of staff.

• Strong numerical proficiency
• Attention to detail
• Communication abilities
• Basic computer literacy (such as MS Office)
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Familiarity with specific banking or financial analysis software
• Strong calculation skills
• Exceptional attention to detail
• High accuracy in processing transactions and data entry
• Good written and verbal communication skills
• Knowledge of basic bank regulations, compliance procedures, record-keeping
• Ability to manage physical and electronic client files securely

• ZAQA Verified Diploma or Degree in Banking & Finance, Economics, Business Administration, ACCA, CIMA or Equivalent.
• Minimum of one (1) year relevant work experience in a similar work environment.
• Member of Zambia Institute of Banking and Financial Services (ZIBFS) is preferred.
• Clean Police and TransUnion Zambia Credit record.