Showroom and Service Administrator
This is a Junior Management position. The ideal candidate is a fast learner, can multitask easily, following prescribed processes and procedures. The position will require physical involvement with various types of vehicles in the showroom and workshop.
Principal Accountabilities:Create a positive first and lasting impression of the dealership for all customers to ensure achievement of goals related to customer enthusiasm and owner loyalty. Maintain the Showroom to the standards required.
Delivering excellent customer service to showroom visitors by demonstrating products, explain product features, and solicit orders.
Providing customer service support to the service Customers, book-in their vehicles for service and handover the vehicle in a timely manner.
Managing the workshop scheduling systems and instruct service technicians of works required.
Knowledge, Skills and Abilities
Ability to work within guidelines given and to strict deadlines.
Ability to work under pressure and is self-motivated.
Understands vehicles by studying characteristics, capabilities, and features, comparing, and contrasting competitive models.
Have excellent customer care skills and good verbal communication skills.
Is a team player with a positive, resilient attitude.
Has good time management skills with the ability to plan and organise
Must be very detail-oriented and focused for accuracy.
Is eager to update job knowledge by participating in educational opportunities, reading professional publications.
Awareness and understanding of health and safety requirements.
Must be friendly and have a positive attitude.
Requires maturity and experience to interface with all levels of management, personnel, and diverse customer base.
Must have strong interpersonal communication skills, spoken and written.
Must maintain a patient and professional attitude, while managing a busy workload.
Strong organizational skills with the ability to to determine and prioritize workload.
Computer Literate with good command of Microsoft Office.
Tertiary Education with at least 7 years working experience in a busy organization.
Valid Driver’s License with the ability to Drive Manual Transmission.
If you think you are a good fit, email your CV to: [email protected]
Closing Date for Applications: 28th September 2020; Candidate must be able to start immediately. Preference given to Zambian Citizens.
To apply for this job email your details to [email protected]