To manage the Warehousing and Parts business
This role is focused on achieving a high level of customer satisfaction and repeat business with key performance indicators (KPI’s) as recommended
This role is focused on achieving a high level of Employee & vender compliance and involves divisional and group interaction.
People management: responsible for the organization and performance of a growing team of warehousing and parts staff – including both in field & warehousing activities.
Implementing and maintaining other company management systems as required assisting in the overall management of this support division.
Identifying appropriate training and staffing requirements to meet both existing and future needs.
Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.
Preparation of operational and capital budgets as required and actively striving to meet targets.
Ensuring customer service performance by warehouse/parts personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.
Optimizing spare parts stock levels, costs and availability for customers buy regularly reviewing with the Supply manager items of concern.
Efficient management and monitoring of stock holding KPI’s to ensure maximum stock turnover, customer order fill factors and minimum slow moving and dead stock.
Identification of materials, parts and equipment for purchase to achieve value for money.
Succession planning of responsible workforce.
Interact at a management level with all departments to ensure seem-less flow for work performance and information is maintained at all times.
Developing and implementing the necessary infrastructure and processes to support future growth. This includes systems, procedures, customer service, training, management information and performance controls.
Managing customer product support performance to support business growth.
Actively solicit additional business for the After Sales department through developing strategies that suit the business model.
Provide reports as required on warehousing and parts business including key issues
Report monthly on overall P & L of warehousing and Parts business
Dealing directly with escalated or high profile customer issues.
A minimum of 8 years of Warehouse/Parts Management experience.
A track record in successfully meeting warehouse/Part department deliverables.
Be technically diverse in Heavy Equipment knowledge.
Extensive knowledge of After Sales process and policy.
Possess a very strong business acumen
Highest level of business ethics.
Excellent English (written and spoken)
Fully conversant with Microsoft suite of products and fully computer literate
Educated to bachelor degree level in Mechanical Engineering, Accounting or similar
Experience working for/with Multinational company or original equipment manufacturers (OEM) supplier
Driver’s License motor vehicle.
To apply for this job please visit http://www.recruitmentmattersafrica.com .