Key Account Manager - Lusaka
Deadline of this Job:
04 November 2021
Within Zambia , Lusaka , South - Central Africa
Date Posted: Thursday, October 21, 2021 , Base Salary: Not Disclosed
o Prospect, create and convert sales leads with new and existing customers for attainment of set sales targets.
•Build, manage and maintain an active sales pipeline for prospective clients, ensuring that all contacts and activities on the opportunities are accurately and timely logged onto the Sales Pipeline management system.
•Coordinate installation implementation between inq.’s project team and the client for new sales Work-In-Progress (WIP).
•Gather relevant market information, including product offering and pricing by competition, for internal analysis and product positioning.
•Attend corporate events as required, including trade exhibitions and shows, to help generate sales interest of our products and services in the market.
•Building and maintaining excellent relationships with existing clients, resolving client queries in a timely manner.
•Work with relevant functions to ensure that incidents and problems on client’s services are managed and resolved in line with committed Service Level Agreements.
•Keep abreast with the business needs of clients on the assigned base in order to identify opportunities of upselling and cross-selling additional products or services in order to grow revenue and attain client retention.
•Accurately and timeously communicate clients’ needs with relevant units in the business to ensure customer satisfaction.
•Monitor account status and ensure that all clients on the assigned base are adhering to contractual terms related to payment for services and that the debt does not exceed allowable levels.
• Ensure regular governance meetings with clients are held and well documented.
Spearhead the implementation of any service improvement plans agreed with clients in liaison with relevant functions in the business.
• Negotiation with smaller MT customers – Assortments, Pricing, In store KPI’s, Promotions
• Supervising Merchandising team - responsible for in store execution and people development
• Field reports – Competition activities and pricing, Ad Hoc reports
• Personal attributes:
• Able to work under minimum supervision
• Goal oriented
• Driver’s license
• Computer literacy (MS office)
• Experience with Zambian MT channel
• 4 Years of Experience
Work Hours: 8
Experience in Months: 12
Level of Education: Bachelor Degree
Job application procedure
Follow this link to apply