JOB PURPOSE

The Equipment Product Specialist will be responsible for effective relationships across target Underground mines in the Sales Area. Key aspects of the responsibilities are building long-term relationships and expanding business opportunities, which require detailed understanding of the target market with the sole mission to improve underground equipment application methods for optimised customer productivity.

Main Responsibilities

• Business planning, budgeting, and forecasting as well as follow up of the product line(s)
• Keep up to date with competition activities and ensure market competitiveness.
• Collect and maintain market data of own and competitors’ activities.
• Liaise between Customers and Sandvik to ensure all issues are settled in a timely manner.
• Coordinate internal resources to ensure availability of high-level support for immediate problems.
• Ensure standardisation of way of working between Product Support Product Specialist and A&I Product Specialists and ensure alignment in solutions provided to internal and external customers.
• Provide high level support for technical problems and draw up feedback reports when necessary.
• Frequently conduct site visits to collect relevant information and attend to any queries that the customer might have relating to equipment applications.
• Submit Order On Works (OOW) for project related products and product modifications that pass through the workshop
• Through interaction with Workshop Manager and Foremen to ensure that product modifications and Engineering changes from production companies are carried out on the designated product
• Work with factories and other local stake holders on defining recommended spare parts lists for the department all new equipment.
• Assist with Account Managers with project feasibility studies, project proposals and the project execution by utilising standard Project Management methodologies
• Involvement with forecasting and budgeting
• Ensure CRM/ sales Tools are up to date with valid cases and customer visit reports.

Required Competences

• An outgoing and self-reliant nature
• Analytical and problem-solving skills.
• Value Based Selling skills
• Knowledge of Customers
• Project Management skills

Experience

• 7 years’ experience with Sandvik equipment
• 3 years Management experience in the Technical product field and understanding of different mining methodologies and product related application.
• Experience in technical discussions with middle management & business discussions with senior management
• Successful Value selling experience.
• Experience in project and operational management
• Business acumen and background in business and account management
• Valid driver’s license

Qualifications

• Degree/Diploma in Engineering (Mechanical/Electrical/Mining) or 7 years’ experience in a Mining, Technical and Sales environment
• EIZ Membership
• Computer literate with proven Computer skills
• Sandvik product knowledge
• Strong technical background across engineering disciplines
• Fitness for underground and surface mines (Silicosis Certification)