Domestic Operations Head

Share and send to your friends !

Zanaco PLC is inviting applications from suitably qualified and experienced individuals with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the  Operations Division  under the  Commercial & Corporate Operations Department  at Head Office: –



To oversee and manage all domestic payments and systems to ensure efficiency, effectiveness in banking operations in accordance with sound financial management principles and relevant internal guidelines. This function is responsible for and serves as the critical domestic markets operations industry driver for the Bank- enhancing and defining policies, procedures & processes that drive efficiency & customer- centricity across the department, division and the Bank as a whole.

Under the supervision of the  Head Commercial & Corporate Operations , the following are among the  Job Key Responsibilities : –

  • To direct and coordinate the domestic payments function; Electronic Funds Transfers, Cheque Image Clearing, RTGS, DDACC & Bulk Payments ensuring efficiency and effective operations.
  • Conduct all internal and interbank payments in a professional manner in accordance with the Banking and Financial Services Act, BAZ code of Banking practice, SWIFT Standards, Financial Reporting Standards, Anti Money Laundering, Companies Act, and bank strategic plan, policies and operational procedures.
  • Liquidity Management – Managing & coordinating daily balance of payment activities, providing a sound treasury settlement position on the Bank’s Nostro & Suspense Accounts.
  • Working with the Head Commercial & Corporate Operations (HCCO) to identify and recommend staff training needs.
  • Responsible for the unit’s leave management, target setting, coaching and mentoring of staff.
  • Develop and implement sound risk management controls, control expenditure and collect all revenue on relevant payments/ or products offerings due to the bank
  • To develop metrices to monitor compliance with Industry regulations and ensure compliance with operating policies, procedures and processes.
  • Develop and maintain close working relationship with Correspondent Banks, ZECHL, SWIFT and Internal stakeholders.
  • Responsible for monitoring & maintaining SSI’s, continuously improve & streamline processes and procedures with the view of enhancing STPs, TAT, etc.
  • To collate and provide key performance MIS that drives smart decision- making and achievement of organizational objectives.
  • Any other responsibilities as may be assigned by management.


  • External:  Regulatory Institutions, Correspondent banks, Bank customers, ZECHL, BAZ, SWIFT, Industry Networks
  • Internal:  All Divisions  


  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • Degree in Business, Finance, Accounting or related field.
  • MBA will be an added advantage
  • Professional: CA, CIMA, ACCA or related
  • At least 5 years banking/working experience in similar function.
  • Certifications: ACI Financial Markets


  • Excellent communication skills – oral and written
  • Presentation and Reporting skills
  • Self-motivated
  • Leadership skills
  • Networking Skills
  • Stakeholder Management
  • Financial/Budget Management
  • Attention to detail
  • Service Excellence
  • Research/ Information gathering skills
  • Drive for results  


All applications must have an application/cover letter and detailed curriculum vitae  indicating the position being applied for in the subject line  and should be sent by email to [email protected] no later than  Wednesday, 14th April 2021.  

Kindly note that you  MUST  attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments  WILL NOT  be considered.  


Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

To apply for this job email your details to [email protected]

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum…
Power Tools Logistics wishes to invite applicants for the position of Couch Bus Driver with the following qualifications; PSV License Valid Passport Police Clearance Minimum 3 years’ experience with traceable…
The Company is looking for personnel to fill the following vacancies. Driver (2) Responsibilities Keeping equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine…
EMPLOYMENT OPPORTUNITY Zambeef Products PLC (“Zambeef”) is the largest integrated cold chain food products and agribusiness company in Zambia and one of the largest in the Southern Africa; which gives…
Organization Overview   The International Development Division focuses on improving the lives and economic well-being of people in lower and middle-income countries. We command technical expertise in health, agriculture, climate…
Job Title:   Administration and Procurement Manager Department: Finance Reporting line: Head of Finance Location: Lusaka, Zambia   About ENGIE Energy Access   ENGIE is the largest independent electricity producer in…
ACTIVITY OVERVIEW The five-year (2020-2025) USAID Local Impact Governance Activity (Local Impact) will help Zambia build up a sub-national system of governance for devolved service delivery more responsive to citizen…