Account Manager

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Job Purpose

Maximize revenues of the sales team through the execution of sales activities. Maintain effective communications with general management level and managers across the customer portfolio to ensure proper sensitivity to the needs of customers.

Execution and management of contracts, direct sales, customer acquisition, customer retention, customer relations and related financial performance to achieve revenue and market share growth targets.

Key Responsibilities


Achieve sales volumes, revenue, and marketshare objectives.

Identify and exploit opportunities forcampaigns, services, and distribution channels that will lead to increased sales.

Pipeline Management

Customer Relations       

Maintain relationships with clients byproviding support, information, and guidance; researching and recommending newopportunities; recommending profit and service improvements.

Management of all customers related issuesunder the assigned portfolio.

Debt Management

Customer Retention      

To ensure 100% customer retention and crosssale & up sales


Prepare daily and weekly activity reports.

Cost Management/Budget         

Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction.


Knowledge, Skills, Qualifications and Experience

Bachelor’s degree in Sales or Marketing orany Business-related course

Manual Driver’s License with over twoyears’ experience

Member of the Zambia Institute of Marketing(ZIM) or any other relevant professional body

2 years’ experience in a Salesrelated function. Preferably in telecoms industry

To apply for this job please visit .

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