Secretary/Customer Care

Description

Responsibilities and Duties:
• Open and maintain customer accounts by recording account information
• Resolve service problems by clarifying the customer’s co7mplaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential services to management by collecting customer information and analysing customer Minimum Qualifications:
• Grade 12;
• Diploma/ Advanced Diploma in Business administration, Public Relation, Public Administration or any related Business course
• Minimum three (2) years of experience in Telecommunication company.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively needs
• Prepare service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tool Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Any other duties as assigned.

Job Skills: Not Specified

Ndola, Zambia

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