Country Head of Operations

Exciting Career Opportunities

Country Head of Operations

Reporting Line : Chief Operating Officer

Business Unit: Operations

Location : Lusaka

Job Purpose:

To provide leadership to banking operations incountry to ensure operational excellence across the business, process and financial efficiencies and a robust control environment.

Key Outputs & Responsibilities:

  • Manage the design and implementation of programmes that establish a fit-for-growth Operations control framework together with a maturity vision and approach, ensuring alignment where possible to regional and group frameworks
  • Develop, enhance and update organisational processes and infrastructure to be able to deliver operational excellence and ensure simple, quick, accurate, consistent processing and service delivery across the business
  • Smooth functioning of all Operational departments in line with agreed objectives and SLA’s.
  • Daily oversight of operations
  • Maintain oversight of System Administrators and ensure all departments’ training requirements have been fulfilled
  • Analytics and reporting.
  • Develop, review, forecast, deploy, manage and track country budget for Operations
  • Stakeholder management

Organisational & Technical pre-requisites

  • Relevant systems, processes and products
  • High level understanding of the overall business and key strategic revenue drivers
  • Thorough knowledge of Front and Back Office banking and branch operations perspective, including products
  • Generalist knowledge of IT as it relates to banking and branch operations • Relevant governance, risk and compliance knowledge
  • Strong general Bank Operations knowledge & technical understanding of :-
    • Reconciliations & Treasury Back Office
    • Customer Care & Account Opening
    • Card Operations & Payment Processing
    • Organisation & Methods Management
    • Branch Operations & Cash Centre Management

Key Requirements, Qualifications & Experience

  • Grade 12 School Certificate with 5 credits including English and Mathematics
  • Business Degree or its’ equivalent
  • 7+ years’ banking experience with varied exposure to Operations functions including 2+ years in senior management
  • Knowledge of the system(s), products and processing activities

Interested Applicants who meet the job requirements should e-mail their CV’s to [email protected] . Only shortlisted candidates will be contacted. Be sure to include the designation you are expressing interest in, in the subject field. Closing date: Wednesday, 23rd December, 2020.


Reshaping African Banking

African Banking Corporation Zambia Limited T/A Atlas Mara. Registered Commercial Bank

To apply for this job email your details to [email protected]

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