Contact Center Officer


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Required Skills

  • Diploma in a relevant field
  • 1 year of experience in a customer service position in the Banking/Telecom/Insurance Industry
  • Knowledge of customer service best practices
  • Able to work in overnight shifts

Tasks & Responsibilities

  • Attend to customer queries, comments, and questions through various platforms (Calls, Social Media, and Websites)
  • Resolve customer complaints and issues
  • Document all client interaction information according to standard operating procedures
  • Sell and promote Bank products and services

To apply for this job please visit hr.abbank.co.zm .

Required Skills Diploma in a relevant field 1 year of experience in a customer service position in the Banking/Telecom/Insurance Industry Knowledge of customer service best practices Able to work in…
PEAS (www.peas.org.uk) is a fast-growing not for profit with a mission to ‘expand access to sustainably delivered quality secondary education across Africa’. We deliver quality education at a low cost,…