2nd Level Operations Job at Ericsson – Career Opportunity in Zambia

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Vacancy title:
2nd Level Operations

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Management ]

Jobs at:


Deadline of this Job:
14 September 2021  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Date Posted: Tuesday, September 07, 2021 , Base Salary: Not Disclosed

Job title: 2nd Level Operations
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Our Exciting Opportunity
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will
• Help with Assurance support activities
• Handle incident management
• Assist with Problem management
• Perform system administration
• Work with Billing operations

To be successful in the role you must have
• Bachelor level, in engineering (IT & Telecom) or 3-5 years’ experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage
• Knowledge of Managed Service telecom operations practice
• Knowledge-sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Crafting & innovating
• Applying expertise & technology

What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job please visit jobs.ericsson.com .  

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