Summary of Role
The Solutions Architect is responsible for partnering with customers, account managers, business development Manager, technical and product support teams, to draft scalable, flexible and resilient solutions that would address customer and business problems to accelerate the adoption of inq. services. In collaboration with the sales team, drive revenue growth across broad for a set of customers.
Duties and Responsibilities
Actively engage sales teams and clients to plan around the requirements to ensure that the company meets the standards and solution of the client requirements.
Act as a primary lead for the sales team to escalate issues within the technical department for infrastructure planning considerations and delivery related services constraints.
Meet with the sales team and technical team regarding any issues / problems which may affect the ability to provide a top quality service to corporate clients
Ensure effective communication and documentation of works done and works in progress
Ensure relevant parties and departments are kept up-to-date on escalated cases.
Pro-actively handling escalated complex cases for our corporate and enterprise clients.
Solution planning, configuration, documentation and handover to support teams of solutions deployed.
Work with the infrastructure and planning team to scope, design and plan cloud and connectivity solutions for customers.
Ensure profitability of all solutions provided in collaboration with third-party service providers
Mentor and coach new members /existing staff on new products and services available.
Accompany sales personnel to meetings that involve complex network solutions.
Prepare reports as required
Prepare proposals, quotations and other relevant documentation required by stakeholders
Back Office Engineers, Sales Team, Support Team, Service Delivery, Account Managers, Project Managers
Interacts with third party service providers
Knowledge of best business practices, standards, and regulations regarding the ICT industry
Ability to design and implement effective technical business solutions
Awareness of networking protocols, their limits and equipment
Good understanding of ICT services
Customer service exposure
Ability to conduct financial analysis in providing solutions to clients for service
Strong business focus
Excellent conceptual and analytical skills
Strong commitment to quality of work and good attention to detail
Good communication skills both written and Oral
Ability to analyse client requirements in ICT
Good interaction with staff
Integrity & confidentiality
Understand customer environment & market dynamics
Fast learner and attention to detail
Essential: Organized and time conscious
Desirable: Effective communicator
Relevant: Conflict resolution ability
Low Relevant: Ability to pitch and sell
CISCO certified/ network certification
Advanced Diploma in Computers
2 years’ experience in ISP industry
Project management exposure
To apply for this job please visit www.recruitmentmattersafrica.com .