Senior Manager – Business Intelligence & Customer Value Management


Share and send to your friends !

The key responsibilities for this role include but not limited to the following:

  • Provides market and economic insights, research & analytics that guide, influence and challenge decision-making at all levels in the business;
  • Gathers, organizes and communicates customer/business intelligence & insights to the entire Commercial space well as other functions of the business;
  • Manages end to end process & governance to provide adequate, accurate & secure information for end users (internal clients);
  • Uses statistics & software to analyse data and run the Customer Value Management (CVM) and Customer Lifetime Management (CLM) operations, to drive customer needs, increase productivity and optimize MTN revenue;
  • Provides Commercial Planning & Analytics (CP&A) and other commercial function with relevant and timely information;
  • Uses analytics to understand customer needs and preference and use the FlyTXT platform to manage their value on the network to optimize Average Revenue Per User;
  • Manages customer campaigns through the FlyTXT platform to ensure EPIC customer experience at all times;
  • Evaluates commercial propositions through modelling & research, e.g. predictive models, telecom surveys etc;
  • Geo-Marketing and Geographical Information Systems (GIS) Management; – micro-market prioritization and network resource management support;
  • End-to-end Customer Lifecycle/Value Management; Analytics, Operations & Communications, Technical and Organisation;
  • Delivers annual CVM revenue targets for all services; Data, Mobile Money, Digital, Enterprise and channel.

Candidate Requirements

  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • Minimum of a degree with formal training in Analytics, Research Methods and GIS (3-5 years)
  • Proficient in Analytics, Research Methods, Data Mining, GIS software, SAS and other related statistical software for analysis;
  • 8 years practical experience in business and services planning using Statistical methods, Analytics and GIS. 5-years of which must have been in a managerial level;
  • Knowledge in Geo-information (analysis and interpretation), Data Mining techniques, Analytics software use– at least 2 years.

Women are strongly encouraged to apply

Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.

To apply for this job please visit mtnzambia.zohorecruit.com .

Job Purpose Reporting to Finance Manager, he/she will play a critical role in the Accounts & Finance department and will support Finance Manager with accounting operations of the company, to…
About WidEnergy Africa Ltd.: We are a social, for-profit start-up that focuses on the last-mile distribution of clean, affordable, and reliable energy solutions. Since 2016, we have empowered over 20,000…
Title: Sales Engineer Closing Date: 12th September, 2021. OVERALL PURPOSE The role holder will develop customer solution in the sales cycle, based on understanding customer needs and aligning those needs…
The  Business Development Manager  will   play a key role in the growth and expansion of AMSCO’s Solutions in various Human Capital development offerings.  The successful candidate will be responsible…