Responsibilities
Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the business requirements and operational objectives of the customer.
Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
Perform project scoping, planning, business process mapping, UAT testing
As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and customer implementation team
May contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
Provide prompt, exceptional customer service and support

Key Skills
Understand common industry business practices related to accounting, sales, manufacturing, inventory management
Demonstrate ability to meet deadlines while handling multiple projects successfully.
Outstanding organizational, time management, communication, and listening skills required
Exhibit strong interpersonal, customer service, decision-making, and analytical abilities
Ability to function effectively in collaborative, team-oriented environments
Ability to travel, as needed