Taking an Entrepreneurial Approach to Driving the Restaurant Business
Understands financial opportunities by surveying restaurant demand.
Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.
Supports on-site/off-site public relations opportunities to promote the restaurant.
Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.
Serves as the primary point of contact for restaurant events.
Participates in local networking activities, in support of the restaurant.
Managing Day-to-Day Restaurant Operations
Supervises and manages employees.
Understands employee positions well enough to perform duties in employees’ absence.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
Monitors compliance with all applicable laws and regulations.
Monitors adherence to liquor control policies and procedures.
Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
Monitors alcohol beverage service for compliance with local laws.
Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
Assists servers and hosts on the floor during meal periods and high demand times.
Advocates sound financial/business decision making.
Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant Restaurant Manager.
Oversees the financial aspects of the department including purchasing and payment of invoices.
Fostering an Environment that Creates Exciting and Memorable Guest Experiences
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Acts as the guest service role model for the restaurants.
Addresses guest problems and complaints.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Verifies corrective action is taken to continuously improve service results.
Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfilment of special requests, collection of payment & invitation to return).
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing and Conducting Human Resource and Talent Management Activities.
Actively participates in the hiring process to identify the right talent to support the outlet’s concept.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Facilitates the fair and equal treatment of employees.
Strives to improve employee retention.
Monitors employee attendance of on-going training to understand guest expectations.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Encourages recognition of employees across areas of responsibility.
Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.
Establishes guidelines so employees understand expect
Excellent customer service skills.
Good interpersonal skills.
4 years experience in the food and beverage, culinary, or related professional area.
To apply for this job please visit www.recruitmentmattersafrica.com .