Receptionists X2

Share and send to your friends !

Department: Customer Experience

Level: Coordinator

Location: Lusaka, HQ

Job Purpose

  • To receive visitors at Head Office and direct them to the appropriate office as well as handle incoming and outgoing telephone calls in accordance with stipulated guidelines and etiquette. Deliver excellent customer service being the first point of contact for all interactions at Head office.
  • Reporting to the market operations manager, the main duties are:
  • Customer Service and Visitor Management;
  • Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
  • Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
  • Knowledgeable on Airtel products and services and deliver excellent customer service for all interactions (visit/call)
  • Handle and provide support for basic customer queries and requests and close any complaints

Reception Operations Management:

  • Accept deliveries, mails, invoices organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
  • Manage safety and security of property and documents in the reception area, and ensure there is no congestion at reception
  • Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
  • Ensure internal telephone directory is maintained, and updated regularly
  • Managing & data entry of Search warrants and printing the results daily, ensure quick follow up on cases outside SLA.
  • Maintain the reception area, keeping it clean and free of clutter.
  • Handle filing and data entry as requested
  • Requisition and maintain an adequate inventory of office supplies
  • Ensure quick escalation of any system outages impacting operations & ensure follow up till resolution.
  • Maintain register of all customer complaints, requests and queries handled (submit Issues tracker monthly)

Educational Qualifications & Functional / Technical Skills:

  • Certificate in Public Relations/ Customer Care/ Marketing
  • IT literacy
  • Able to operate in a performance driven organization
  • Have knowledge of Company policies & procedures
  • Switchboard operations
  • Ability to Administer parcels through Courier services company.
  • Adequate knowledge of Staff & Management roles in the organization
  • Safety & security measures e.g. safety of property at receptionist desk
  • Supplier /Client contact numbers and persons in order to collect payments timely

Relevant Experience:

  • 1 year in office administration, handling a switchboard

Other Requirements (Behavioural):

  • Service oriented
  • Good planning skills
  • High personal standards and goal oriented
  • Excellent interpersonal skills
  • Excellent and effective communications skills, both orally and in writing

Method of Application

Suitable candidates are required to send their application & Curriculum vitae to the email below:

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Application deadline
26 Apr 15:57
Email applications to
Roles and Responsibilities: Track sales report and order products to meet customer requirements and increase profits. Minimize stock loses and monitor expiry dates and stock levels. Manage and track inventory…
Full Time Solwezi, Zambia Posted 21 hours ago About WidEnergy Africa Ltd: We are a women-led social, for profit enterprise engaged in last mile distribution of innovative, clean affordable and…
ROCK FM is Lusaka City’s urban, music focused entertainment station, with a strict contemporary Hit Radio format providing a mix of Top 40 Hits. The station commenced full broadcasting on…
  Zircon Energy Solutions Limited is inviting applications from suitably qualified individuals to fill the following position(s) Sales Executive X 1 Duties and Responsibilities Prospect and qualify new sales leads…
Job Requirements: 3 years experience in Sales or Marketing Bachelor’s Degree Knowledge of Real Estate Strong Negotiation Skills We are looking to employ an experienced Property Consultant to assist clients…
Outline of Duties & Responsibilities: Asset Management – Implement, maintain and adhere company policy of asset management/Monthly update and maintenance of assets purchased, sold and scrapped/Monthly update and maintenance of…