Key Account Manager – Kitwe

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Our client, a leader in the mining industry is looking for a Key Account Manager to join their team

Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Managing account team assigned to each client
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Establishing and overseeing internal budgets with the company and external budgets with the client
Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analyzing client data to provide customer relationship management
Expanding relationships and bringing in new clients

Key Skills
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Encouraging to team and staff; able to mentor and lead
Self-motivated and self-directed
Excellent interpersonal relationship skills
In-depth understanding of company key clients and their position in the industry
Eager to expand the company with new sales, clients, and territories
Able to analyze data and sales statistics and translate results into better solutions
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Strong negotiation skills, with ability follow-through on client contracts
Ability to multitask and manage more than one client account
Proven results of delivering client solutions and meeting sales goals

  • Job Role: Key Account Manager – Kitwe
  • Industry: Sales / Marketing / PR / Advertising
  • Salary: Negotiable depending on candidate

Required Skills

4 Years of Experience
Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
Four years’ previous work experience in sales, management, key account management, or relevant experience
Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.

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