- Company: Hollard Insurance
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Zambia
|Job Title||Head : Operations (Zambia, Lusaka)|
|Business Unit||Hollard International|
|Job Type Classification||Permanent|
|Number of Positions||1|
|Location – Town / City||Lusaka|
|Location – Province||Other|
|Location – Country||Zambia|
|Job Advert Summary||
Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Operations. This role is based in Zambia, Lusaka.To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions.
Formulate and deliver operations strategy in line with Zambia Life operating model
Drive operational excellence in the Zambia Life value chain
Drive towards lowest possible renewal cost per policy
Continuously improve business processes and operational efficiencies
Ensure overall efficient running of the Zambia Life administrative departments
Critical analysis and interpretation of business requirements to optimize resources
Responsible for reviewing and maintaining service level agreements with suppliers
Implement best practice principles in people management and development
Manage maintenance costs
Develop operational capability to handle different types of schemes and products
Effectively implement continuous improvement initiatives
Manage customer compliments and complaints
|Required Knowledge and Experience||
Minimum 5 years’ experience in Insurance Industry in similar role will be an added advantageGeneral business acumen
Life insurance and distribution industry knowledge and experience
Good working knowledge of the Insurance Act.
Good report writing and presentation skills.
Ability to work in a deadline-driven environment.
Good communication skills.
Attention to detail.
Demonstrate strong entrepreneurial skills and the ability to unlock sales and production.
Cost Management and control
Demonstrate responsible behaviour with regards to cost containment.
Be able to make informed decisions re cost to facilitate growth
Leadership and energy
Good creative skills
Good market and industry knowledge
Value driven behavior
Good organization and communication skills
Risk management knowledge
Structural and analytical thinker
Compliance knowledge: Knowledge of relevant laws and regulations
Corporate governance knowledge
Communication and leadership skills to engage with Board members
Good verbal and written communication
A combination of initiation and integration skills
Strong management skills
Excellent interpersonal skills
Results and action oriented
Grade 12 Certificate and or O LevelsBusiness Studies degree or equivalent thereof
Appropriate post graduate qualification