Head : Operations at Hollard Insurance

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  • Company: Hollard Insurance
  • Location: Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job category: Administrative/Secretarial Jobs in Zambia
Job Description
Closing Date 2022/05/13
Reference Number HOL220429-4
Job Title Head : Operations (Zambia, Lusaka)
Business Unit Hollard International
Department Operations
Job Type Classification Permanent
Reporting To CEO
Number of Positions 1
Location – Town / City Lusaka
Location – Province Other
Location – Country Zambia
Job Advert Summary Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Operations. This role is based in Zambia, Lusaka.To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions.

Formulate and deliver operations strategy in line with Zambia Life operating model

Drive operational excellence in the Zambia Life value chain

Drive towards lowest possible renewal cost per policy

Continuously improve business processes and operational efficiencies

Ensure overall efficient running of the Zambia Life administrative departments

Critical analysis and interpretation of business requirements to optimize resources

Responsible for reviewing and maintaining service level agreements with suppliers

Implement best practice principles in people management and development

Manage maintenance costs

Develop operational capability to handle different types of schemes and products

Effectively implement continuous improvement initiatives

Manage customer compliments and complaints

Required Knowledge and Experience Minimum 5 years’ experience in Insurance Industry in similar role will be an added advantageGeneral business acumen

Life insurance and distribution industry knowledge and experience

Good working knowledge of the Insurance Act.

Good report writing and presentation skills.

Ability to work in a deadline-driven environment.

Good communication skills.

Attention to detail.

Demonstrate strong entrepreneurial skills and the ability to unlock sales and production.

Cost Management and control

Demonstrate responsible behaviour with regards to cost containment.

Be able to make informed decisions re cost to facilitate growth

Leadership and energy

Good creative skills

Good market and industry knowledge

Value driven behavior

Good organization and communication skills

Risk management knowledge

Structural and analytical thinker

Compliance knowledge: Knowledge of relevant laws and regulations

Ethical behaviour

Corporate governance knowledge

Communication and leadership skills to engage with Board members

Organization skills

Presentation skills

Good verbal and written communication

A combination of initiation and integration skills


Completer finisher

Strong management skills


Organisational skills

Excellent interpersonal skills

Process oriented

Results and action oriented

Educational Requirements Grade 12 Certificate and or O LevelsBusiness Studies degree or equivalent thereof

Appropriate post graduate qualification

Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 15th May, 2022.