|Title:||Head Customer Service|
|Closing Date:||26th December, 2021|
|Responsible for managing exceptional customer service through policies and procedures and oversee the customer service provided by the customer service teams internal and or external. Drive an effective customer service culture in the organization.|
|Minimum Qualifications:||Bachelor’s Degree in Business Administration, Marketing or any relevant field|
|Professional Registration:||ZIM Membership|
|Minimum Experience :||8 Years working experience in a customer service positions|
|Key Skills:||Knowledge of CRM systems. Knowledge of negotiation and conflict resolution techniques is preferable|
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To apply for this job please visit vacancies.zamtel.co.zm .