Director of Sales

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A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.

Reporting To
General Manager
Supervision Of
Sales team
Interacts With
Senior Management Team and Customers/Clients
  • Drive business needs and expand existing business through promotional efforts and sales channels.
  • Work to develop the sales group and groom a high-performing sales team.
  • Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
  • Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
  • Prepare company contracts for the hotel in accordance with current business and pricing conditions
  • Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
  • Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success
  • Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reportsv
  • Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels’ annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
  • Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity
  • Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
  • Produce accurate and timely reports that meet the needs of the hotel and the management company
  • Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team
  • Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs
  • Contribute to relevant management meetings to develop and implement sales and marketing initiatives
5 years
Education Level
Relevant degree, in sales, business development or other relevant business field, from an academic institution
MS Office
Job related
Knowledge Of
Knowledge of hospitality industry and the local market
Skills To
Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
Ability To
Commitment to delivering a high level of customer service
Other Requirements
Full Member of the Zambia Institute of Marketing
Professional, service orientated
Gender Profile
Age Profile
Between 30 and 50
Lusaka, Zambia

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