Debt Collector

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Apex Financial Solutions is a young and vibrant value adding financial institution engaged in lending and allied financial activities. It focuses on consumer lending, small and medium-sized enterprises (SME) lending, commercial lending, rural lending, invoice discounting, financial literacy and allied value-added services. Applications are invited from individuals who are innovative, competent and result oriented to fill up the following position for our Lusaka Office.

Roles & Responsibilities:

  • Utilise various tracing techniques and strategies to collect personal information of customers with outstanding debts
  • Contact debtors and implement repayment schedules and terms.
  • Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
  • Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
  • Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
  • Review collection queue to perform collection activities accordingly.
  • Close a specific number of collection accounts each month to meet assigned target.
  • Minimize objections for payment and suggest available customer-friendly payment options
  • Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts
  • Use software to keep detailed notes regarding conversations with customers and outcomes
  • Offer clients several payment options and arrange for the prompt repayment of balances
  • Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts
  • To be responsible for collecting the financial and personal information of the client and reviews previous financial records and history to determine how much loan amount can be allotted to the customer and ability to pay it back.
  • Assist the company to take legal action against debtors by providing necessary information.
  • Maintain security and confidentiality of company and customer information.
  • Follow legal requirements during debt collections to avoid legal issues.
  • Experience and ability to perform basic reconciliations including bank, creditor, debtor and petty cash reconciliations.
  • Experience and ability to prepare original entry documents such as Payment Vouchers and Journals.
  • Experience and ability to perform basic reconciliations including bank, creditor, debtor and petty cash reconciliations.
  • Experience and ability to prepare original entry documents such as Payment Vouchers and Journals.
  • Must be computer literate and very proficient in Microsoft Office Package.

Essential Skills:

  • In depth knowledge of the financial field and should be well aware of the financial market and trends. Be able to work within the working rules and regulations of the organization and should have excellent communication skills. Be able to work in a target driven work environment and should have good problem solving and analytical skills. Proficiency in mathematical skills with high degree of accuracy, excellent organization skills, ability to work independently as well as in a team, multi tasking, and the ability to work within changing work responsibilities are some of the other required skills to ensure better success.

Qualification & Experience:

  • Grade 12 School Certificate with credits in English and Mathematics
  • Degree/Diploma holder in Accounts/business/ marketing/ and must have knowledge of accounting
  • Time management skills are essential to complete all required client calls daily
  • Experience meeting retention and negotiation sales goals
  • Basic computer software skills and the ability to work within relevant data spreadsheets
  • Ability to work well in a fast-paced environment
  • Attention to detail and the ability to reason and think quickly is essential for negotiating effectively

Method of Application

If you meet the above necessary qualifications and ready to join a young and vibrant team, please send your resume to this email:

Application deadline
7 May 12:57
Email applications to
[email protected]
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