Customer Retention Analyst-Airtel Money

DEPARTMENT :  Marketing

VACANCY :  Customer Retention Analyst-Airtel Money

LEVEL :  Senior Officer

LOCATION :  Lusaka, HQ

JOB PURPOSE

Responsible for developing, implementing & optimizing the reporting framework that will drive the

Insights needed to improve campaign performance

REPORTING TO THE CUSTOMER EXPERIENCE AND RETENTION MANAGER, THE MAIN DUTIES ARE:

· Campaign Programming and Creation

· Campaign Quality Assurance and Integrity checks

· Campaign Performance Optimization, Tracking and Reporting

· Survey Data Collection, Validation and Opportunity analysis

· Marketing Communication


DIMENSIONS:

· Airtel Money Marketing Campaign effectiveness

· Airtel Money Campaign compliance risk management

· Effective Outbound tele Airtel marketing campaigns

EDUCATIONAL QUALIFICATIONS & FUNCTIONAL / TECHNICAL SKILLS:

· A recognized university degree in Marketing, Engineering, Actuarial or equivalent

· Strong SQL and data mining knowledge

· Experience in a telecommunication environment will be an added advantage

· Analytical skills and capabilities

· Telco background and exposure will be an advantage

RELEVANT EXPERIENCE:

· Minimum of 3 years working experience in CVM campaign management and programming

· Extensive campaign analysis and reporting experience in a complex environment

· Strong commercial acumen and customer focus

· Excellent communication skills and stakeholder management.


OTHER REQUIREMENTS (BEHAVIOURAL):

· Result orientation

· Achieving Business Success and relationship management

· Proactive and displaying Entrepreneurial Spirit

· Ability to work under pressure

CLOSING DATE

Suitable candidates are required to send their application & Curriculum vitae to [email protected] Closing date for applications is  6 th  November, 2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

To apply for this job email your details to [email protected]

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